The Grill Room AM Server

Avion Hospitality; New Orleans (LA); On-site; USD 17,000 - 28,000; Full time

Job summary

Avion Hospitality in New Orleans is seeking a friendly Server to take food and drink orders, serve guests, and prepare itemized checks in a fast-paced setting.

You will check IDs for alcohol service, handle payments, and help reset tables while maintaining high service standards and guest satisfaction.

Qualifications

• Provide the highest quality service to guests in a courteous, efficient manner.
• Check patron IDs to ensure legal alcohol service.
• Meet state requirements for Alcohol Awareness and Food Handlers certifications.

Responsibilities

• Comply with Avion Hospitality standards to support hotel operations.
• Be familiar with restaurant layout and job roles.
• Know menu items and specials to assist guests.
• Take orders, serve food and beverages, and prepare itemized checks.
• Handle cashiering tasks and process end-of-shift paperwork.
• Open and close the station and perform side work as assigned.
• Maintain stocked, tidy tables and service areas.
• Operate the P.O.S. system efficiently.
• Respond to guest needs in a warm, courteous, and professional manner.

Skills

Customer service

Clear communication

Cash handling

POS system knowledge

Education

High School diploma or equivalent

Alcohol Awareness Certification

Food Handlers certification

Tools

P.O.S. system

Job description

Description

The Server is responsible for taking customers' food and drink orders, serving food and beverages, preparing itemized checks, and sometimes accepting payments. May perform additional duties, which may include escorting guests to tables, serving customers seated at counters, setting up and clearing tables, or operating a cash register. They also check the identification of patrons to ensure they meet the minimum age requirement for the purchase of alcohol. Responsible for providing the highest quality of service possible to guests in an efficient and courteous manner.

Responsibilities

• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable to position to include Alcohol Awareness, Food Handlers, Safety, etc.
• Be familiar with the organization of the restaurant and lounge, and know the function of each job position.
• Have a thorough knowledge of menus and specials in the restaurant.
• Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
• Clear, clean, and reset tables as needed.
• Be familiar with the operation of the P.O.S. system.
• Carry out cashiering functions in closing checks and end-of-shift paperwork.
• Perform opening and closing procedures, and side work duties according to station rotation assignment.
• Ensure that tables and side stands are kept stocked, tidy, and clean.
• Perform other tasks/jobs as assigned by the supervisor or manager.

Requirements

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Alcohol Awareness Certification (must comply with State regulations)
• Food Handlers certification (must comply with State regulations)
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.