The Grand - Security Officer

Big Night Entertainment Group; Boston (MA); On-site; USD 21,000 - 30,000; Part time

Job summary

Big Night Entertainment Group in the Boston area is seeking part-time security staff to ensure the safety of guests and staff while delivering friendly, professional service. You will check IDs, enforce dress code, monitor alcohol consumption, and intervene when needed to maintain a safe, high-energy venue.

The role emphasizes teamwork, strong communication, and flexibility to work nights, weekends, and holidays in a fast-paced environment.

Qualifications

• At least 1 year security experience in a high-volume, upscale food & beverage environment and/or nightclub.
• Must be able to pass Big Night Entertainment Group's background check.
• TIPS or other recognized Alcohol Certification preferred and may be required.
• Present a neat, professional appearance.
• Effective communication with customers, the public and co-workers.
• Ability to work with others and demonstrate teamwork.
• Schedule flexibility includes nights, weekends and holidays.
• Ability to stand for long periods and lift up to 75 lbs.
• Proven ability to de-escalate situations.

Responsibilities

• Greeting guests and providing fast, friendly service.
• Accurately checking guest identification.
• Enforcing dress code procedures.
• Monitoring guest alcohol consumption and intervening per guidelines.
• Promoting Big Night Entertainment Group in a positive, professional manner.
• Handling situations quickly, efficiently, and safely.
• Diffusing difficult situations.
• Ensuring safety of guests and staff at the venue.
• Other duties as assigned.

Skills

Customer service

De-escalation

Teamwork

Communication

Job description

Brief Description

• Greeting guests and providing them with fast, friendly service
• Accurately checking guest identification
• Ensuring all dress code procedures are being enforced
• Monitoring guest consumption of alcohol and intervening when needed according to company guidelines
• Promoting Big Night Entertainment Group in a positive and professional manner
• Handling situations quickly, efficiently, and safely
• Diffusing difficult situations
• Ensuring safety of both guests and staff throughout the entire venue
• Other duties as assigned

Requirements

• At least 1 year previous security experience in a high-volume, upscale food and beverage environment and/or nightclub
• Must be able to pass Big Night Entertainment Group's requirements in regards to legal background check
• TIPS or other recognized Alcohol Certification is preferred and will be required if chosen for the position
• You present a neat and professional appearance
• Ability to communicate effectively and accurately with customers, the public and co-workers
• Ability to demonstrate teamwork with other staff members
• You have flexibility with schedule which includes availability to work nights, weekends and holidays
• Ability to work on your feet for extended periods of time
• Ability to lift up to 75 lbs
• Proven ability to de-escalate issues

Physical Demands / Work Environment / Hours

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.

• May be required to lift or move up to 75 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment
• This is a part-time position that requires non-typical hours including evenings, weekends, and holidays

Summary

Big Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England such as The Grand, Big Night Live and Empire. Fueled by driven, passionate people, Big Night is known for its consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe TOP place to work.

We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply.

Big Night is always looking for talented, ambitious professionals to join our staff. If you have a passion for hospitality and a commitment to superior guest service, we want you to join our team today.

Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.