Text Support Specialist — Quick, Empathetic Help

Mary Rush Care Ltd; Atlanta (GA); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Mary Rush Care Ltd is seeking a dedicated Text Support Representative in Atlanta, GA to deliver timely, accurate, and empathetic text-based customer service. The role emphasizes clear written communication, problem-solving, and handling multiple conversations efficiently.

The ideal candidate has a high school diploma (associate/bachelor’s preferred) and experience in digital/text support, with the ability to work remotely or in-office as needed, including evenings or weekends.

Qualifications

• Excellent written communication and attention to detail.
• Experience in customer support, preferably in text-based or digital environments.
• Able to remain patient, empathetic, and professional under pressure.
• Strong problem-solving and critical thinking skills.
• Comfortable using CRM software and digital platforms.
• Ability to multitask and work remotely or in an office setting.
• Flexibility to work varied shifts, including evenings or weekends if required.

Responsibilities

• Respond to customer questions, concerns, and requests through text-based channels in a clear and professional manner.
• Diagnose and troubleshoot customer issues by gathering relevant information and providing solutions or escalating when necessary.
• Maintain accurate records of customer interactions using company systems.
• Follow established protocols to ensure compliance with policies and data privacy regulations.
• Collaborate with team members and supervisors to improve support processes and customer satisfaction.
• Manage multiple conversations simultaneously while maintaining high-quality responses.

Skills

Written communication

Customer service

Multitasking

Problem solving

Empathy

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

CRM software

Job description

Mary Rush Care Ltd is seeking a dedicated Text Support Representative in Atlanta, GA to deliver timely, accurate, and empathetic text-based customer service. The role emphasizes clear written communication, problem-solving, and handling multiple conversations efficiently.

The ideal candidate has a high school diploma (associate/bachelor’s preferred) and experience in digital/text support, with the ability to work remotely or in-office as needed, including evenings or weekends.