Remote Online Chat Support Specialist

Mary Rush Care Ltd; Detroit (MI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Performance incentives

Comprehensive training

Remote or hybrid work options

Wellness programs

Paid time off

Job summary

Mary Rush Care Ltd is seeking an Online Chat Agent to deliver friendly, accurate support to customers via live chat. You will respond quickly, identify needs, and update records while maintaining quality in a fast-paced online environment.

The role offers flexible shifts, including evenings or weekends if needed, with remote or hybrid work depending on location, and access to wellness programs and benefits.

Qualifications

• Excellent written communication required.
• Experience in customer service, online chat or digital support preferred.
• Ability to multitask and manage time in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via live chat in a timely and courteous manner.
• Identify customer needs and provide accurate information or solutions.
• Document interactions and update customer records in the company database.
• Handle multiple chat conversations simultaneously while maintaining quality.
• Escalate unresolved issues to the appropriate departments following company protocols.
• Stay informed about product updates, policies, and procedures to provide current information.
• Contribute to process improvements by sharing customer feedback and insights.

Skills

Written communication

Multitasking

Problem solving

Attention to detail

Education

High school diploma

Additional education a plus

Tools

Chat software

CRM systems

Basic computer apps

Job description

Mary Rush Care Ltd is seeking an Online Chat Agent to deliver friendly, accurate support to customers via live chat. You will respond quickly, identify needs, and update records while maintaining quality in a fast-paced online environment.

The role offers flexible shifts, including evenings or weekends if needed, with remote or hybrid work depending on location, and access to wellness programs and benefits.