Texas Workers’ Comp Claims Leader | Manager

Cannon Cochran Management Services, Inc.; Houston (TX); On-site; USD 105,000 - 114,000; Full time

Benefits offered by this job

4 weeks PTO accrues

10 paid holidays

Comprehensive benefits

401(k) and ESOP

Career growth

Job summary

CCMSI in Houston, TX is seeking a Claim Manager to oversee workers' compensation claims and operations for a dedicated Texas school district account. You will lead claim outcomes, guide professionals, ensure compliance, and partner with clients to deliver exceptional service.

The role combines technical expertise with staff leadership, workflow management, and operational oversight, offering growth within claims management leadership.

Qualifications

• 3+ years of (preferably) supervisory experience in work comp or related field.
• 15+ years of Texas claims handling experience.
• Strong analytical, problem-solving, and negotiation abilities.
• Self-motivated with the ability to set priorities, manage competing demands, and achieve performance goals.
• Detail-oriented with strong organizational skills and a commitment to accuracy.
• Ability to thrive in a fast-paced, evolving environment.
• Working knowledge of lower-level claims roles and responsibilities.
• Strong customer service focus with a commitment to meeting internal and external client needs.
• Reliable and predictable attendance during designated client service hours.

Responsibilities

• Develop, implement, and improve workflow processes while overseeing individual caseloads to promote operational efficiency and service excellence.
• Review, assign, supervise, investigate, evaluate, and adjust assigned workers' compensation claims in accordance with Corporate Claim Standards, client-specific instructions, applicable laws, and established authority levels.
• Establish and maintain appropriate claim reserves and authorize claim payments within delegated authority.
• Oversee medical, legal, damage estimate, and other claim-related expenses, resolving disputed invoices when necessary.
• Negotiate settlements and direct the handling of litigated, complex, and high-exposure claims.
• Maintain claim diaries and monitor claim activity to ensure timely and effective claim resolution.
• Provide leadership, training, coaching, performance management, and developmental support to claim staff.
• Attend client meetings, board meetings, file reviews, hearings, mediations, legal conferences, and training sessions as requested.
• Monitor compliance with Corporate Claim Standards, client handling instructions, statutes, regulations, and applicable case law.
• Stay current on legislative, industry, and market developments and communicate relevant impacts to staff.

Skills

Supervisory experience

Texas claims handling

Analytical skills

Negotiation abilities

Self-motivated

Detail-oriented

Attendance reliability

Customer service

Team leadership

Education

Bachelor's Degree

Job description

CCMSI in Houston, TX is seeking a Claim Manager to oversee workers' compensation claims and operations for a dedicated Texas school district account. You will lead claim outcomes, guide professionals, ensure compliance, and partner with clients to deliver exceptional service.

The role combines technical expertise with staff leadership, workflow management, and operational oversight, offering growth within claims management leadership.