Testing Proctor PRN

asu; Tempe (AZ); On-site; USD 23,000 - 32,000; Part time

Job summary

Arizona State University in Tempe is seeking a Student Support Specialist 1 Non-Exempt to assist with exam administration and student services. The role supports students by connecting them to academic, professional, and personal resources to boost persistence and graduation rates.

Position salary range: $20.00 per hour. Work location varies with services; may require supervising rooms and Saturdays, with shifts based on testing schedules.

Qualifications

• Experience in a customer service role.
• Evidence of effective communication skills.
• Experience in basic office procedures.
• Experience in performing basic arithmetic calculations accurately.
• Experience maintaining strict confidentiality at all times.
• Experience following specific written and oral directions.
• Prior proctoring experience.
• Evidence of a Bachelor's degree.

Responsibilities

• Reads and understands exam instructions, security requirements and procedures for each test to ensure adherence with test company policies and expectations.
• Prepares materials and testing room in accordance with exam requirements.
• Admits test takers, follows security check in and check out procedures; verifies candidates' identification and seats them according to test policies.
• Maintains test security throughout exam in accordance with established criteria; upholds the highest standards of exam integrity.
• Actively monitors testing room for breaches of test security by frequently walking quietly around test room; reports all violations and irregularities.
• Assists with the distribution and collection of test materials; assists with accounting for and preparing materials at conclusion of exam in accordance with vendor return instructions.
• Responds to questions and or inquiries from examinees with professionalism, calm demeanor, and authority.
• Escalate candidate issues promptly.
• Ensures optimal testing environment.
• Work as a team, communicates effectively.
• May be required to act as a room supervisor as an on needed basis.

Skills

Customer service

Effective communication

Basic office procedures

Arithmetic calculations

Confidentiality

Following written & oral directions

Proctoring experience

Education

Bachelor's degree

Job description

Job Profile

Student Support Specialist 1 Non-Exempt

Job Family

Student Support Services

Time Type

PRN

Application Deadline

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.

Job Description

Position Salary Range: $20.00 per hour

Work location varies depending on the services provided.

Performs a variety of duties related to the administration of standardized paper and computer-based tests in accordance with established standards, guidelines, and criteria.

Essential Duties

• Reads and understands exam instructions, security requirements and procedures for each test to ensure adherence with test company policies and expectations.
• Prepares materials and testing room in accordance with exam requirements.
• Admits test takers, follows security check in and check out procedures; verifies candidates' identification and seats them according to test policies.
• Maintains test security throughout exam in accordance with established criteria; upholds the highest standards of exam integrity.
• Actively monitors testing room for breaches of test security by frequently walking quietly around test room; reports all violations and irregularities.
• Assists with the distribution and collection of test materials; assists with accounting for and preparing materials at conclusion of exam in accordance with vendor return instructions.
• Responds to questions and or inquiries from examinees with professionalism, calm demeanor, and authority.
• Escalate candidate issues promptly.
• Ensures optimal testing environment.
• Work as a team, communicates effectively.
• May be required to act as a room supervisor as an on needed basis.

Desired Qualifications

• Experience in a customer service role.
• Evidence of effective communication skills.
• Experience in basic office procedures.
• Experience in performing basic arithmetic calculations accurately.
• Experience maintaining strict confidentiality at all times.
• Experience following specific written and oral directions.
• Prior proctoring experience.
• Evidence of a Bachelor's degree.

Working Environment

• Activities are performed in an environmentally controlled office, classroom, or conference center setting subject to extended periods of sitting, standing, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk/move moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing and pulling up to 40 pounds.
• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts and technology issues.
• Evidence of effective communication skills.
• Ability to work Saturdays; work shift availability is contingent upon testing schedules.
• Regular use of standard office equipment including, but not limited to: technology (tablet/computer workstation/laptop, keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.
• Hours: designated Saturdays; shifts vary.
• Work location varies depending on the services provided .

Department Statement

The University Office of Evaluation and Educational Effectiveness (UOEEE) promotes educational effectiveness by providing expert programs, resources, and services in social science research and evaluation; outcomes assessment; and testing and measurement for the university and its constituents.

Driving Requirement

Driving is not required for this position.

Location

Campus: Tempe

Funding

No Federal Funding