Testing Consultant (Content Testing)

Brainlab; Phoenix (AZ); On-site; USD 83,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Long-term disability (LTD)

Short-term disability (STD)

401(k) with match

Job summary

Brainlab is seeking a field-based Support professional to perform on-site clinical evaluations and provide expert guidance to physicians and OR staff on image-guided surgery (IGS) products and services. The role includes installations, education, and ongoing customer liaison with a strong focus on service contracts and parts upgrades.

The position requires a biomedical engineering or related degree, 6 months healthcare tech support experience, and up to 50% regional travel.

Qualifications

• Bachelor’s degree in Biomedical Engineering, Biomechanical Engineering, Biomedical Innovation, Bioengineering, Clinical Engineering, or Nursing.
• 6 months experience in a technical support role for a healthcare company or provider.
• Willingness to travel up to 50% regionally (50% travel).

Responsibilities

• Conduct on-site clinical evaluations to demonstrate products and services for image-guided surgery (IGS).
• Provide on-site consulting and assistance to physicians and OR personnel to maximize IGS efficiency and usage.
• Lead installations and educate/train physicians and hospital staff on IGS products and services.
• Contribute to product quality improvements through engineering insights.
• Maintain regular contact with customers, pursue service contract, spare parts, and upgrades opportunities.
• Collaborate with the Account Manager to evaluate regional customer opportunities and sales projects.
• Resolve product issues through detailed analysis and engineering input.
• Promote surgery products and services to surgeons at trade shows.

Skills

Technical support experience

Education

Bachelor’s degree in Biomedical Engineering or related field

Job description

Company Description

Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.Serving physicians, medical professionals and patients in 6,000+ hospitals in 121 countries, we’re transforming healthcare to improve the lives of patients everywhere.We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious and authentic people are working together toward a common goal.Together we’re dedicated to making an impact.Sound like you?Join and grow with us.

Job Description

Home worksite (must be based in Arizona, New Mexico, or Las Vegas metro area)

• Conduct on‑site clinical evaluations to demonstrate the use of products and services to increase the frequency and quality of image‑guided surgery (IGS) product usage
• Provide on‑site consulting, guidance, and assistance to physicians and OR personnel by evaluating options and problem‑solving during surgery in order to maximize IGS efficiency and usage
• Lead installations and establish functionality at new and existing customer sites; educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
• Act as primary customer liaison, maintaining site visits and regular contact with customers, assessing satisfaction and usage levels, and working to increase revenue via the sale of service contracts, spare/wear parts, upgrades, etc.
• Regularly strategize with the Account Manager in your region to evaluate customer opportunities and open sales projects
• Resolve product issues through detailed analysis and utilization of engineering expertise
• Promote surgery products and services to surgeons at trade shows

50% regional travel.

Qualifications

• Bachelor’s degree in Biomedical Engineering, Biomechanical Engineering, Biomedical Innovation, Bioengineering, Clinical Engineering, or Nursing
• 6 months experience in a technical support role for a healthcare company or provider

Additional Information

In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.

Brainlab, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Covid-19 vaccination, including applicable booster(s), is required if the position requires onsite presence at Brainlab customer sites in compliance with Presidential Executive Orders. Legally allowed exemptions may apply.

Brainlab participates in E-Verify.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .

Department: Support Compensation: USD 83000 - USD 88000 - yearly