Enrollment Assistant for Workforce Solutions (2 Positions)

Tidewater Community College

Suffolk (VA)

On-site

USD 19,000 - 27,000

Part time

3 days ago

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Job summary

Tidewater Community College is seeking Enrollment Assistants for Workforce Solutions in Suffolk to support student enrollment by handling inbound and outbound calls, emails, and on-site inquiries. You will collect documents, assist with enrollment, and coordinate open houses and events to help students complete their applications.

The role requires strong customer service, organization, and communication skills, with the ability to manage multiple deadlines and adapt to changing needs in a busy

Qualifications

Strong customer service and interpersonal skills.
Excellent organization and time-management abilities.
Proven problem-solving skills under pressure.
Excellent oral and written communication.
Adaptable, versatile, and flexible.
Proficient with PC-based software (Office 365).

Responsibilities

Assist students with the enrollment process.
Collect and process documents.
Register students in classes.
Perform other related work activities as assigned.

Skills

Customer service

Interpersonal skills

Time management

Problem solving

Oral & written communication

Adaptability

Office 365

Job description

Enrollment Assistant for Workforce Solutions (2 Positions)

Posting Details

Working Title: Enrollment Assistant for Workforce Solutions (2 Positions)

Role Title: Education Support Spec II

Role Code: 29143-SW

FLSA: Nonexempt

Pay Band: 03

Position Number: 295W0404

Agency: Tidewater Community College

Division: Tidewater Community College (Div)

Work Location: Suffolk - 800

Hiring Range: $16.83 per hour, part time

Emergency/Essential Personnel: No

EEO Category: 6-Administrative Support

Full Time or Part Time: Part Time

Telework options are subject to change based on business needs: No

Bilingual or multilingual skill requirement or preference: No

Work Schedule: Availability needed to work between 8:30 a.m. and 5:00 p.m.
Some weekends throughout the year may be required
29 hrs. per week, part time

Sensitive Position: No

Posting Number: WGE_3404P

Recruitment Type: General Public - G

Number of Vacancies: 2

Job Open Date: 08/27/2026

Job Close Date: 09/10/2026

Open Until Filled: No

Agency Website: TCC.EDU

Contact Name: Lizette White

Email: ldwhite@tcc.edu

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Job Description

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary: The Enrollment Assistant position works directly with students to take inbound calls, make outbound calls, respond to emails, collect and process documentation from students for funding and enrollment, and attend open houses and community events as needed. It requires the ability to adapt to the changing needs of the division, be flexible, follow instructions, and meet multiple deadlines at once.

This recruitment is to fill 2 positions.

The ideal candidate will understand the importance of identifying prospective students as well as timely follow-up to convert those interested from prospects to applicants. Once a student has applied, the person in this position will be required to provide follow-up, troubleshoot any barriers the student may have as well as outline the onboarding process for new students.

The ability to provide excellent customer service is essential to this position. This includes strong interpersonal and communication skills. The selected candidates must also exhibit excellent problem-solving skills and an ability to connect with a diverse population. This position will also support the front desk. This position is the first impression of the department for all callers and visitors. The goal is to make callers, students and visitors feel comfortable and to be a problem solver for students and staff.

Functional Responsibilities

Assist students with the enrollment process
Collect and process documents
Register students in classes
Perform other related work activities as assigned

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Demonstrated strong customer service and interpersonal skills, including the ability to effectively follow up, follow through, engage, provide support to, and motivate students.
Demonstrated organizational skills, attention to detail, and time management skills
Demonstrated problem-solving skills, working under pressure and meeting multiple deadlines at once
Demonstrated excellent oral and written communication skills
Demonstrated adaptability, versatility, and flexibility
Demonstrated proficiency with a variety of PC-based software (Office 365)

Additional Considerations

N/A

Operation of a State Vehicle

Supervises Employees

Required Travel

N/A

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Supplemental Questions

Required fields are indicated with an asterisk (*).