Testing Administrator

Texas A&M University-San Antonio; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Texas A&M University-San Antonio seeks a Testing Administrator to serve as a full-time proctor at the Testing Center. Under supervision, you will administer exams, verify identities, and ensure testing security while delivering exceptional customer service to students, faculty, staff, and the community.

The role requires a Bachelor's degree or equivalent experience, with experience in teaching, training, counseling, or testing preferred.

Qualifications

• Bachelor's degree or equivalent combination of education or experience.
• Some experience in teaching, training, counseling, or testing.

Responsibilities

• Administer and proctor paper-based and computer-based examinations in accordance with university and testing vendor policies.
• Verify examinee identity and ensure compliance with testing security procedures.
• Monitor testing sessions to maintain exam integrity and document testing irregularities.
• Explain testing procedures, policies, and identification requirements to students and community members.
• Assist students, faculty, and external testing candidates with scheduling appointments and answering questions.
• Prepare testing rooms, computers, testing materials, and equipment before each testing session.
• Maintain secure storage and handling of testing materials and confidential student information.
• Process testing registrations, collect applicable fees, and maintain accurate testing records.
• Assist with the administration of testing software such as RegisterBlast and vendor testing platforms.
• Provide excellent customer service while maintaining a fair and consistent testing environment.
• Assist with daily opening and closing procedures of the Testing Center.
• Help maintain testing supplies, equipment, and inventory.
• Cross-train with other Testing Center staff to ensure continuity of services.
• Assist with special testing events, evening testing, and weekend testing as needed.
• Perform other duties as assigned.

Skills

Customer service

Testing knowledge

Communication skills

Attention to detail

Organizational skills

Education

Bachelor's degree

Tools

Pearson VUE

ETS

ACCUPLACER

College Board

Job description

Job TitleTesting Administrator

AgencyTexas A&M University - San Antonio

DepartmentStudent Success

Proposed Minimum Salary$18.84 hourly

Job LocationSan Antonio, Texas

Job TypeStaff

The Testing Supervisor serves as a full-time proctor in the Texas A&M University San Antonio Testing Center. Under general supervision, this position administers and proctors a variety of academic, placement, certification, and correspondence examinations while ensuring testing security, compliance with testing policies, and exceptional customer service for students, faculty, staff, and community members. Comprehensive on-the-job training is provided.

Salary: $18.84/hr.

Responsibilities

• Administer and proctor paper-based and computer-based examinations in accordance with university and testing vendor policies.
• Verify examinee identity and ensure compliance with testing security procedures.
• Monitor testing sessions to maintain exam integrity and document testing irregularities.
• Explain testing procedures, policies, and identification requirements to students and community members.
• Assist students, faculty, and external testing candidates with scheduling appointments and answering questions.
• Prepare testing rooms, computers, testing materials, and equipment before each testing session.
• Maintain secure storage and handling of testing materials and confidential student information.
• Process testing registrations, collect applicable fees, and maintain accurate testing records.
• Assist with the administration of testing software such as RegisterBlast and vendor testing platforms.
• Provide excellent customer service while maintaining a fair and consistent testing environment.
• Assist with daily opening and closing procedures of the Testing Center.
• Help maintain testing supplies, equipment, and inventory.
• Cross-train with other Testing Center staff to ensure continuity of services.
• Assist with special testing events, evening testing, and weekend testing as needed.
• Perform other duties as assigned.

Required Education & Experience

• Bachelor's degree or equivalent combination of education or experience.
• Some experience in teaching, training, counseling, or testing.

Preferred Education & Experience

• Experience providing customer service or working in an educational environment.

Knowledge, Skills and Abilities

• Knowledge of standardized testing principles, testing security protocols, and industry best practices.
• Knowledge of testing software and computer-based testing platforms (e.g., Pearson VUE, ETS, College Board, ACCUPLACER, or similar systems).
• Knowledge of FERPA, ADA, and applicable testing accommodations and accessibility requirements.
• Ability to interpret and consistently apply testing policies and procedures.
• Ability to maintain strict confidentiality and ensure the security of testing materials and student records.
• Ability to prioritize multiple tasks, adapt to changing demands, and work effectively under pressure in a fast-paced environment.
• Ability to communicate clearly and professionally, both orally and in writing, with students, faculty, staff, and external testing vendors.
• Ability to provide exceptional customer service while enforcing testing policies fairly and consistently.
• Strong organizational skills with attention to detail and accuracy.
• Ability to work independently while exercising initiative and sound decisionmaking.

Texas A&M University-San Antonio values community engagement and encourages applicants who are committed to advancing the well‑being and prosperity of our communities.

In compliance with ADA, if accommodations are needed for the application process, please contact HR at [phone].

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.