Tester (ServiceNow)

Groupe Kardol; Redmond (OR); On-site; USD 70,000 - 100,000; Full time

Job summary

Groupe Kardol in the United States seeks a detail‑oriented QA/Tester with hands‑on ServiceNow experience to join our team. The role focuses on ensuring the quality and functionality of ServiceNow applications and other enterprise systems through rigorous testing and validation processes.

You will develop and execute test plans, test cases, and scripts for ServiceNow modules, perform functional, regression, integration, and UAT testing, and track defects using tools such as JIRA and ServiceNow.

Qualifications

• 4+ years of experience in software testing or QA roles.
• Hands-on ServiceNow experience (ITSM, HRSD or other modules).
• Familiarity with ServiceNow testing tools like ATF.
• Strong SDLC knowledge and QA methodologies.
• Experience with defect tracking and test management tools.
• Excellent analytical and problem-solving skills.
• Strong communication and documentation abilities.

Responsibilities

• Develop and execute test plans, test cases, and test scripts for ServiceNow modules and other applications.
• Perform functional, regression, integration, and user acceptance testing (UAT).
• Identify, document, and track defects using appropriate tools (e.g., JIRA, ServiceNow).
• Collaborate with developers, business analysts, and stakeholders to understand requirements and ensure test coverage.
• Validate ServiceNow workflows, business rules, and UI policies.
• Participate in agile/scrum ceremonies and contribute to the continuous improvement of QA processes.
• Ensure compliance with organizational standards and best practices in testing.

Skills

QA experience

ServiceNow knowledge

SDLC understanding

Analytical skills

Communication

Documentation

Tools

ATF (Automated Test Framework)

JIRA

ServiceNow

Job description

We are seeking a detail-oriented and proactive QA/Tester with hands-on experience in ServiceNow to join our team. The ideal candidate will be responsible for ensuring the quality and functionality of ServiceNow applications and other enterprise systems through rigorous testing and validation processes.

Key Responsibilities

• Develop and execute test plans, test cases, and test scripts for ServiceNow modules and other applications.
• Perform functional, regression, integration, and user acceptance testing (UAT).
• Identify, document, and track defects using appropriate tools (e.g., JIRA, ServiceNow).
• Collaborate with developers, business analysts, and stakeholders to understand requirements and ensure test coverage.
• Validate ServiceNow workflows, business rules, and UI policies.
• Participate in agile/scrum ceremonies and contribute to the continuous improvement of QA processes.
• Ensure compliance with organizational standards and best practices in testing.

Required Qualifications

• 4+ years of experience in software testing or QA roles.
• Hands-on experience with the ServiceNow platform (e.g., ITSM, HRSD, or other modules).
• Familiarity with ServiceNow testing tools like ATF (Automated Test Framework).
• Strong understanding of software development lifecycle (SDLC) and QA methodologies.
• Experience with defect tracking and test management tools.
• Excellent analytical and problem-solving skills.
• Strong communication and documentation abilities.