ServiceNow QA ATF (Automated Test Framework)

Lumecg; Sacramento (CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Lume Consulting Group in Sacramento seeks a ServiceNow QA lead skilled in ATF and automated testing for highly customized workflows. You will set up scalable ATF processes, develop best practices, and drive automation across CI/CD pipelines.

Proficiency in Playwright, C#, and NUnit is required to design robust tests. You will mentor ETS and DGS staff, coordinate UAT with product owners, and ensure accessibility WCAG standards are applied throughout validation activities.

Qualifications

• Experience with ServiceNow ATF and automated testing for highly customized workflows.
• Proficiency with Playwright, C#, and NUnit for automation scripting.
• Ability to integrate automated tests into CI/CD pipelines and lead defect management.

Responsibilities

• Set up ATF best practices and scalable test development processes.
• Develop and maintain best practices documentation for ATF setup, test design, automation standards, and defect management.

Skills

ServiceNow ATF

C#

NUnit

CI/CD

Accessibility testing

UAT coordination

Tools

Playwright

ServiceNow

Job description

Lume Consulting Group a ServiceNow implementation Agency in Sacramento is looking for candidates who not only have experience with ServiceNow ATF (Automated Test Framework)but also demonstrate strong capability in building and maintaining automated tests forhighly customized workflows—those that significantly deviate from out-of-the-box ServiceNow functionality.

1. Set up ATF best practices and establish scalable, maintainable test development processes.
2. Develop and maintainbest practices documentationfor ATF setup, test design, automation standards, and defect management processes.
3. Exhibit strong technical skills in Playwright, C#, and NUnit for automation scripting.
4. Integrate automated tests into the CI/CD pipeline to support continuous quality validation.
5. Lead quality assurance and testing efforts to validate business and technical requirements.
6. Develop comprehensive Test Plans and define effective Test Strategies across all testing phases.
7. Perform automated testing for system integration, regression, and accessibility.
8. Apply WCAG standards to ensure accessibility compliance in all testing activities.
9. Test the integrated system to validate end-to‑end business processes and security requirements.
10. Collaborate with Product Owners to plan, design, and execute User Acceptance Testing (UAT).
11. Record and track defects in alignment with the established Defect Management Process.
12. Ensure all high-priority defects are resolved before Go‑Live.
13. Prepare and deliver Test Reports and testing metrics to stakeholders.
14. Ensure adherence to testing standards and best practices across all QA efforts.
15. Mentor ETS and DGS staff through hands‑on knowledge transfer in test design, automation development, defect management, and environment setup.
16. Support DGS staff in resolving testing impediments and provide timely guidance.
17. Serve as an escalation point for testing‑related issues and blockers.
18. Create and maintain clear, comprehensive testing documentation.
19. Conduct user training sessions to ensure long‑term sustainability.
20. Maintain familiarity with the product and team workflows to ensure effective and complete test coverage.

1- The ideal candidate should be proficient in using ATFand also know how tosupplement ATF with other tools like Playwrightto cover gaps where ATF alone is insufficient. This includes scenarios where custom UI elements, asynchronous behaviors, or complex integrations require more flexible or robust testing approaches.

2- Must have a VALID ServiceNow Automated Test Framework Fundamentals Micro-Certification