Test Proctor - Office of Digital Learning & Academic Technology (Full-time, OPS) (Multiple Vaca[...]

Florida State University; Tallahassee (FL); On-site; USD 20,664 - 24,108; Full time

Benefits offered by this job

Health insurance

FSU discounts

401(a) FICA Alternative Plan

Job summary

Florida State University is seeking Test Proctors to support the Office of Digital Learning & Academic Technology. You will admit testers, proctor exams, and handle office duties in a secure testing facility.

The role requires attention to detail, confidentiality, and the ability to work flexible hours. Candidates should have strong computer skills and a customer-service mindset, with a preference for those with college experience.

Qualifications

• Minimum 21 years old due to test regulations
• Able to work at least 25 hours per week within business hours
• Able to work at least 15 additional hours during extended hours weeks
• Maintain a consistent work schedule and follow procedures precisely
• Handle secure and confidential information with care
• Provide courteous customer service in a team-based environment
• Capable of performing well under high-stress situations

Responsibilities

• Admit testers in and out of the facility and verify registrations and IDs
• Proctor exams using camera systems and monitoring software
• Perform office-administrative tasks and maintain facility cleanliness
• Shred sensitive documents and manage test materials
• Respond to emails and assist with special projects as needed

Skills

Customer service

Attention to detail

Procedures oriented

Confidentiality

Teamwork

Stress management

Education

Bachelor’s degree

Associate’s degree

Tools

Computers

Job description

Department

Office of Digital Learning & Academic Technology

Responsibilities

The FSU Office of Digital Learning & Academic Technology (ODL) is seeking customer-service-oriented Test Proctors to join our team as we support quality online instruction at Florida State University. We offer a collegial, innovative work environment that’s passionate about excellence, quality, and collaboration. As a Test Proctor, you’ll be part of creating a welcoming, secure experience for our testers. Primary responsibilities include admitting testers in and out of our testing facility, proctoring exams, and office-administrative work. These responsibilities are described below.

• Admit testers in and out of the facility.
  • Upon entrance: Greet testers as they enter the testing lobby. Check the testers’ registration and photo ID. Confirm all devices are turned off. Ensure all unauthorized items are put away. Review any important test-specific policies with the tester. Provide testing materials based on test requirements.
  • Upon exit: Greet testers as they exit the testing room. Collect any test materials, including scratch paper. Close the test registration.
• Proctor testers. Use camera system, screen monitoring software, and traditional proctoring methods to monitor testers. Pay careful attention to key areas to identify suspicious behavior. Report any concerns to a supervisor to address sensitive matters.
• Complete office-administrative work. Maintain cleanliness of the facility. Shred used scratch paper, reference sheets, and other sensitive documents. Monitor and respond to personal work emails. During slower periods, assist the testing team and department with special projects and tasks.

Qualifications

• Due to NCTA and CLEP test regulations: 21 years of age or older and not doing undergraduate-level coursework at any college or university.
• Able to work at least 25 hours a week within business hours.
• Able to work at least 15 additional hours during extended hours weeks. See the “Considerations” section below for details.
• Able to maintain a consistent work schedule.
• Able to follow procedures precisely and pay attention to detail.
• Able to carefully handle secure and confidential information.
• Able to provide courteous customer service.
• Able to maintain positivity and professionalism in a team-based environment.
• Able to work effectively under high-stress situations.

Preferred Qualifications

• Able to work 40 hours a week during business hours.
• Bachelor’s degree (BA/BS) or associate’s degree (AA/AS).
• 1 year or more of customer service experience.
• Student or work experience in a college or university setting.
• Experience working with secure and confidential materials or information.
• Proficiency using computers.

Anticipated Salary Range

• This position starts at $15.00 an hour and can earn up to $17.50 per hour with strong job performance over time (+$1.50) and increased job responsibilities (+$1.00).
• Vacation and sick leave are not included with this position. However, staff working in this position may be approved for planned and unplanned absences.
• Those working in this position are eligible to receive incredible health insurance benefits, special FSU discounts, and enrollment in the 401(a) FICA Alternative Plan.

How To Apply

If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service. Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an OPS/temporary job. Based on the duties, this position may require completion of a criminal history background check. Training is provided on the job and typically takes two weeks to complete. See testing.fsu.edu for standard business hours. During peak times of the semester (i.e., the last week of the spring and fall semesters or after an unexpected closure), the testing center may extend these hours to meet service demands. See FSU’s extended Academic Calendar (https://registrar.fsu.edu/calendar/extended) for more information.. This position is eligible to earn overtime pay of time-and-a-half (1.5 times the normal pay rate) when working more than 40 hours in a 1-week period. This position is being advertised until April 15, 2027. Applications will be reviewed periodically throughout the year as departmental needs arise. Qualified candidates will be contacted via email when a need arises, and interviews must be scheduled in advance (no walk-ins).

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.