Test Proctor - Office of Digital Learning & Academic Technology (Full-time, OPS) (Multiple Vaca...

Florida State University; Tallahassee (FL); On-site; USD 21,000 - 23,000; Full time

Job summary

Florida State University’s Office of Digital Learning & Academic Technology in Tallahassee seeks Test Proctors to support online instruction. This OPS role involves admitting testers, proctoring exams, and handling office duties in a secure environment.

The position requires strong customer service, accuracy, and the ability to work varied hours. It is a full-time, temporary role with potential for overtime and advancement based on performance.

Qualifications

• 21 years of age or older and not undergraduate coursework at any college or university.
• Able to work at least 25 hours a week within business hours.
• Able to work at least 15 additional hours during extended hours weeks.
• Able to maintain a consistent work schedule.
• Able to follow procedures precisely and pay attention to detail.
• Able to carefully handle secure and confidential information.
• Able to provide courteous customer service.
• Able to maintain positivity and professionalism in a team-based environment.
• Able to work effectively under high-stress situations.

Responsibilities

• Admit testers in and out of the facility, verify registration and ID, ensure devices are off, and provide testing materials.
• Proctor testers using camera and monitoring software and report any concerns to a supervisor.
• Perform office-administrative tasks and maintain facility cleanliness; respond to emails and assist the testing team.
• Assist during slower periods with special projects and tasks.

Skills

Customer service

Attention to detail

Confidentiality

Teamwork

Stress management

Education

BA/BS or AA/AS

Tools

General computer skills

Job description

Job Title: Test Proctor - Office of Digital Learning & Academic Technology (Full-time, OPS) (Multiple Vacancies)

Location: Tallahassee, FL

Regular/Temporary: Temporary

Full/Part Time: Full-Time

Job ID: 62968

Department: Office of Digital Learning & Academic Technology

Responsibilities

The FSU Office of Digital Learning & Academic Technology (ODL) is seeking customer-service-oriented Test Proctors to join our team as we support quality online instruction at Florida State University. We offer a collegial, innovative work environment that’s passionate about excellence, quality, and collaboration. As a Test Proctor, you’ll be part of creating a welcoming, secure experience for our testers. Primary responsibilities include admitting testers in and out of our testing facility, proctoring exams, and office-administrative work. These responsibilities are described below.

• Admit testers in and out of the facility.
  • Upon entrance: Greet testers as they enter the testing lobby. Check the testers’ registration and photo ID. Confirm all devices are turned off. Ensure all unauthorized items are put away. Review any important test-specific policies with the tester. Provide testing materials based on test requirements.
  • Upon exit: Greet testers as they exit the testing room. Collect any test materials, including scratch paper. Close the test registration.
• Proctor testers. Use camera system, screen monitoring software, and traditional proctoring methods to monitor testers. Pay careful attention to key areas to identify suspicious behavior. Report any concerns to a supervisor to address sensitive matters.
• Complete office-administrative work. Maintain cleanliness of the facility. Shred used scratch paper, reference sheets, and other sensitive documents. Monitor and respond to personal work emails. During slower periods, assist the testing team and department with special projects and tasks.

Qualifications

• Due to NCTA and CLEP test regulations: 21 years of age or older and not doing undergraduate‑level coursework at *any* college or university.
• Able to work at least 25 hours a week within business hours.
• Able to work at least 15 additional hours during extended hours weeks. See the 'Considerations' section below for details.
• Able to maintain a consistent work schedule.
• Able to follow procedures precisely and pay attention to detail.
• Able to carefully handle secure and confidential information.
• Able to provide courteous customer service.
• Able to maintain positivity and professionalism in a team‑based environment.
• Able to work effectively under high-stress situations.

Preferred Qualifications

• Able to work 40 hours a week during business hours.
• Bachelor’s degree (BA/BS) or associate’s degree (AA/AS).
• 1 year or more of customer service experience.
• Student or work experience in a college or university setting.
• Experience working with secure and confidential materials or information.
• Proficiency using computers.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news! Learn more about Florida State University and our campuses.

Anticipated Salary Range

• This position starts at $15.00 an hour and can earn up to $17.50 per hour with strong job performance over time (+$1.50) and increased job responsibilities (+$1.00).
• Vacation and sick leave are not included with this position. However, staff working in this position may be approved for planned and unplanned absences.

Considerations

This is an OPS/temporary job.

Based on the duties, this position may require completion of a criminal history background check.

Training is provided on the job and typically takes two weeks to complete.

See testing.fsu.edu for standard business hours. During peak times of the semester (i.e., the last week of the spring and fall semesters or after an unexpected closure), the testing center may extend these hours to meet service demands. See FSU's extended Academic Calendar for more information.

This position is eligible to earn overtime pay of time-and-a-half (1.5 times the normal pay rate) when working more than 40 hours in a 1-week period.

This position is being advertised until April 15, 2027. Applications will be reviewed periodically throughout the year as departmental needs arise. Qualified candidates will be contacted via email when a need arises, and interviews must be scheduled in advance (no walk-ins).

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.