Test Proctor - Academic Compliance - Quantico, VA

GRAND CANYON UNIVERSITY; Quantico (VA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401K savings plan

Paid time off

Education tuition discount

Free on-site gym

Job summary

Grand Canyon University is seeking a Test Proctor at the Marine Corps Base Quantico testing center. The role requires providing high-quality customer service, proctoring online and makeup exams, and enforcing exam security protocols in a quiet, controlled environment.

The position demands a flexible schedule, ability to sit for long periods, and strong Excel/Microsoft Office skills for data entry and administrative support.

Qualifications

• Bachelor’s Degree from a regionally accredited college or university.
• Flexibility for evening and weekend hours as needed.
• Ability to maintain professional demeanor in a quiet testing environment.
• Ability to discern and escalate exam integrity issues to management.

Responsibilities

• Provide high-quality customer service at the testing center.
• Proctor and administer online and makeup exams accurately.
• Follow strict exam security protocols at all times.
• Maintain credentials and complete annual qualifications exams.
• Troubleshoot basic technology issues related to exam delivery.
• Perform clerical tasks and data entry as directed.

Skills

Customer service

Proctoring

Exam administration

Data entry

Technical troubleshooting

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Grand Canyon University! One of Arizona’s leading institutions of higher learning. Located in the Valley of the Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University. Grand Canyon University is looking to fill the position of Test Proctor, based at Marine Corps Base - Quantico, VA. GCU's Christian worldview has shaped the university's mission and growth for more than 65 years. As a Christ-centered higher education institution, GCU integrates faith, learning and work to connect the GCU community with distinct Christian principles and strong central values.

The Test Proctor will be responsible for providing support services to ensure compliance with regulatory standards in order to create a secure and supportive testing environment. The role requires a flexible schedule, the ability to sit for long periods, and working in a quiet testing environment.

Hourly rate: $17.50 an hour Location: In office at the GCU National Testing Center, Marine Corps Base Quantico, VA Hours: 40 hours a week

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.

The University values diversity among its students, faculty and staff, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans.

What you will do:

• Provides high quality customer service, reception, and accurate intake for all exam candidates for the designated Testing Center.
• Utilizes professional proctoring procedures to support a secure exam environment.
• Administers and processes online exams, department make up exams, special accommodation exams and other external exams as assigned.
• Follows all exam security protocol at all times.
• Maintains credentials necessary to administer any high-stakes certification examinations. This requires the completion of any annual qualifications exams and maintains certification by consistently following exam protocol.
• Ensures a safe and supportive learning environment by complying all governing regulatory guidelines, be they departmental or outside regulatory bodies.
• Assists in troubleshooting basic technology problems affective exam administration.
• Assists with basic clerical work, data entry and other support projects as directed.
• Responsible for maintaining exam center in a professional ready state, e.g., maintaining needed equipment, furniture and overall state of exam center.
• Performs other duties as assigned.

What you will need:

• Bachelor’s Degree from a regionally accredited college or university
• Must be willing to have flexible work schedule; evening and weekend hours if needed.
• Must be able to pass pre-employment background check.
• Ability to use varying styles, approaches, skills and techniques that reflect an understanding and acceptance of the role of culture in a diverse, multi-cultural workplace.
• Able to consistently demonstrate high quality customer service.
• Basic computer proficiency in use of computer and Microsoft applications.
• Provide a positive candidate experience.
• Ability to discern exam taking potential violations and upscale to management as necessary.
• Ability to handle issues when exam candidates need to be dismissed from exam as a result of wrongful behavior.
• Must be able to obtain certifications required based upon the designated exam center’s requirements.
• Must be able to sit for long periods of time and also escort candidates to and from testing room.
• Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance.
• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Why work at GCU:

• Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan.
• Generous time off plan and 11 paid holidays.
• Paid time off to volunteer in the community or at GCU sponsored events.
• We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program.
• Free on-site gyms on campus.