Territory Trainer-Southwest

Navien, Inc.; United States; On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

401K Plan with match

Discount Tickets – hotels, amusement &

Employee discounts on Navien products

Car and phone allowance

Paid holidays

Job summary

Navien, Inc. is seeking a Territory Technical Trainer for the Southwest region. This field-based role will lead Academy and external trainings covering Navien tankless water heaters and boilers, with emphasis on sales and technical applications.

You will evaluate training needs, develop materials, and lead sessions for diverse audiences. The position requires 2–4 years in related fields, strong presentation skills, and the ability to work independently in high-pressure environments.

Qualifications

• Extensive experience in water heating/HVAC industry, tankless water heaters or boilers.
• Ability to present complex concepts to diverse audiences.
• Strong troubleshooting and field-installation knowledge.

Responsibilities

• Conduct Navien product trainings (sales to technical) across the Southwest region.
• Develop and adjust training programs to support Navien’s operations.
• Train on safety, installation, programming, maintenance, and repair of Navien products.
• Travel up to ~50% to conduct trainings and attend shows or meetings.
• Document weekly responsibilities and coordinate with Sales and Training managers.

Skills

Public speaking

Sales experience

Communication

Independent worker

Tools

PowerPoint

Hand tools

Test equipment

Job description

• Discount Tickets – hotels, amusement parks, sports events

Territory Technical Trainer- Southwest Region

Sales and Training

Field

Full-time

What We Are Looking For

The ideal candidate for this position will have extensive experience in the water heating or HVAC industry, primarily with tankless water heaters and/or boilers. The candidate would have a full understanding of water heating concepts and experience presenting those to specific audiences. This person must also understand troubleshooting products and installations of the units. The Territory Trainer directly supports Navien’s business operations. Therefore, essential attributes include excellent communication and interpersonal skills and an ability to multitask and remain focused in high-pressure situations. In addition, the candidate must be highly self-motivated and able to work independently, including in critical areas requiring the exercise of discretion and independent judgment, have a positive attitude and be resourceful and enthusiastic about training and continued growth. If you are someone who likes to meet new people, and build lasting relationships, you will have a great advantage. The ideal candidate understands the importance of these traits and the direct impact their work will have on Navien’s business operations.

Responsibilities

• Conduct various levels and types of Academy & external trainings, from sales to technical training programs involving Navien products, installation, troubleshooting and service throughout the region


• Use discretion and independent judgment to evaluate and determines training objectives, assists in writing/developing training programs that will best support Navien’s business operations, modifying training programs as needs arise, including outline, text, handouts, and tests, and design exercises where applicable.


• Trains on safety, installation, programming, maintenance, and repair of Navien products, and equipment directly related to Navien applications.


• Be familiar with standard concepts, practices, and procedures within the water heating field and hydronics. Understand regional specific differences or issues in the field.


• Perform a variety of tasks, during occasional non-training periods including, but are not limited to, field inspections, technical site visits and fielding phone calls from various sources.


• Interact with internal department leaders and staff as necessary, such as Marketing, IT, Product Development, or the Sales Teams as necessary to jointly support business operations and departments.


• Work with staff and training attendees during and after classes, including non-manual work such as helping organize, attend, and support after class ends.


• Document weekly responsibilities through required sales and training reports, expense reports, emails, and phone calls. Submit required documents, reports, or information within the required timeframes set forth by the company.


• Coordinate with Territory, Regional Sales and Training Managers regarding significant operational matters including:




• Scheduling trainings and travel throughout the region or territory


• Tracking both training targets and sales objectives, and working with staff and reps to achieve those yearly goals


• Ensuring training objectives are met, including product or audience specific trainings




• Travel – this position involves extensive travel throughout the territory, to trade shows or meetings, or other regions as needed – approximately 50% travel is typical.

Requirements

• The regional trainer must be able to work in multiple roles: as the trainer, a sales coordinator, and, above all else, the ambassador for Navien.


• Trainer position requires acceptable knowledge and expertise in a related area and 2-4 years of experience in the field or in a related area.


• Ability to articulate problems and solutions concisely to all levels of customers: laborer, contractor, distributer, engineers and architects.


• Relies on experience and independent judgment to plan and accomplish significant goals.


• Strong presentation/public speaking skills and strong customer service skills.


• Willingness and ability to speak with groups as large as 100+


• Sales experience and the ability to sell the product is an absolute requirement.


• Familiarity with Microsoft Office applications, particularly Microsoft Outlook and PowerPoint.


• Experience and competence in using hand tools and test equipment relevant to the product and water heater/boiler industry.

Preferred Qualifications

• Navien-specific Tankless or Boiler installation and training experience.


• Experience in advanced hydronics, with an emphasis on new technologies and control strategies. Design experience in hydronic systems is additionally beneficial.


• Knowledge and understanding of the manufacturer - manufacturer rep – distributor - contractor sales model and process, and each of their roles in that relationship.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice.

Pay Scale

$85,000 - $90,000 DOE & Bonus Opportunity

Benefits

• PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance


• Employee-only premium covered at 100%


• Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance


• Pre-Tax Flex Spending Accounts: Health and/or Dependent Care


• 11.5 Paid Holidays per calendar year


• Paid Community Involvement Volunteer Day


• 401K Plan, 100% match on employee’s contribution, up to 5%


• Employee discounts on Navien products


• Discount Tickets – hotels, amusement parks, sports events


• Car and phone allowance

About Navien, Inc.

Since 2006, Navien, Inc. has rapidly emerged as one of the fastest-growing companies in the home comfort sector across North America. A leader in condensing technology, Navien has revolutionized the industry with its line of high-efficiency condensing tankless water heaters, combi-boilers, and wall-hung boilers. In 2024, Navien was recognized as the number one selling manufacturer of gas tankless water heaters and wall-hung boilers in North America.

Expanding its offerings, Navien now boasts a full line of HVAC products, including the innovative NPF Hydro-furnace. Additionally, Navien has ventured into the heat pump water heater market, further solidifying its commitment to sustainable and energy-efficient solutions for home comfort. The company is also making strides in the water treatment space with cutting-edge scale prevention systems and whole-house filtration solutions.

Navien’s international reputation is built on sophisticated engineering, robust design, and a steadfast commitment to quality. Backed by over 40 years of advanced technology expertise from its parent company, KD Navien, the company continues to push boundaries in product development. Navien products are available across the United States and Canada through a select network of trusted wholesale distributors.

Navien Inc. is an Equal Opportunity Employer