IT System Team Lead

Navien Inc.; Irvine (CA); On-site; USD 125,000 - 130,000; Full time

Benefits offered by this job

PPO Medical

Dental

Vision

Rx coverage

Life Insurance

401K with match

Employee discounts

Job summary

Navien Inc. is seeking an IT System Team Lead with strong experience in SAP ERP, WMS, and related enterprise applications. You will oversee daily IT systems operations, coordinate global projects with Korea HQ, and drive system improvements while ensuring reliability and performance.

The ideal candidate has a solid software/IT background, excellent communication skills, and the ability to lead multiple projects with minimal supervision in a fast-paced environment.

Qualifications

• Advanced knowledge in theoretical and practical application of information to computer systems analysis, programming, or software engineering.
• Bachelor’s degree in information systems, computer science, business, or related field.
• 3–5 years of hands-on SAP ERP consulting, development, or support experience.
• Experience in business model development or project management with various tools.
• Experience in supporting enterprise applications such as WMS, CRM, or help desk systems.

Responsibilities

• Lead the daily operation of the IT Systems team.
• Support and maintain SAP ERP and business applications (WMS, help desk).
• Coordinate system projects, improvements, and ERP troubleshooting with Korea HQ.
• Analyze requirements and recommend system upgrades and enhancements.
• Manage system implementations, testing, documentation, and user education.

Skills

IT systems analysis

SAP ERP

Team leadership

Bilingual (Korean/English)

Communication skills

Project coordination

Problem solving

Self-motivation

Education

Bachelor’s degree in information systems

Tools

SAP ERP

WMS

CRM

Help desk

Job description

The ideal candidate for this position is familiar with Navien or the tankless industry. They are experienced at implementing IT systems and business models. This person must have solid computer software and IT background, demonstrating high skill and proficiency in the theoretical and practical application of highly specialized information to computer systems analysis, programming, and/or software engineering. They must also be able to work well in a team environment. Essential attributes include excellent communication and interpersonal skills and an ability to multitask and remain focused in high-pressure situations. This person dives into the details while always keeping the future IT directions. The IT System Team Lead should be capable of and regularly exercising discretion and independent judgement in situations that require high-level intellectual and/or creative work, including brainstorming and problem-solving. In addition, this person must be highly self-motivated, work with minimal supervision, have a positive attitude, be resourceful, and enthusiastic.

Responsibilities:

• Lead the daily operation of the IT Systems team
• Support and maintain SAP ERP, and business applications such as WMS, help desk system
• Coordinate system projects, improvement, and ERP troubleshooting with Korea HQ
• Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications and analyze business logic’s, requirements, and recommend system upgrades and enhancements
• Manage system implementations, testing, documentation, and user education based on or related to user and/or system design specifications
• Test systems and troubleshoot IT issues at a high level to coordinate with business partners, developers, and Korea HQ, to determine appropriate scale modifications after comparing and evaluating alternatives and in light of specific user or system needs
• Support system integrations, reporting/documenting, and business IT process automation
• Ensure timely system support while maintaining system reliability and performance

Requirements:

This is not an entry-level or training position. Successful candidates must meet the following requirements:

• Expertise in theoretical and practical application of highly specialized information to computer systems analysis, programming, or software engineering
• Bachelor’s degree in information systems, computer science, business, or a related field
• 3-5 years of hands-on SAP ERP consulting, development, or support experience
• Experience in business model development or project management with various tools
• Experience in supporting enterprise applications such as WMS, CRM, or help desk systems
• Strong analytical, troubleshooting, project management, and communication skills
• Excellent judgment and confidence in regularly exercising it without close supervision
• Experience coordinating IT projects and business models with various teams and users
• Fluent in both Korean/English (written and spoken) is required to communicate with Korea HQ
• Ability to work independently and lead multiple projects simultaneously

Preferred Qualifications:

• Experience supporting manufacturing or distribution in corporate operations
• Experience with SAP modules in SD, MM, FI, and CO, and business processes
• Experience in IT development, system design, or database management
• Knowledge of SQL, database, Microsoft Power Platform, and system integration
• Experience leading IT projects management and supervising technical staff
• Experience and collaboration skills within a global organization with Korean HQ

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice

Pay Scale: $125,000.00 - $130,000.00/annually (DOE) + eligible for an annual bonus

• PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
• Employee-only premium covered at 100%
• Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance
• Pre-Tax Flex Spending Accounts: Health and/or Dependent Car
• 11.5 Paid Holidays per calendar year
• Paid Community Involvement Volunteer Day
• 401K Plan, 100% match on employee’s contribution, up5%
• Employee discounts on Navien products
• Discounted Tickets-hotels, amusement parks, sports events
• On-site EV Chargers
• Monday Lunches
• Life Style Spending Account: You choose-- gas, pet care, financial advisor, gym membership
• Leadership Pay

Since 2006, Navien, Inc. has rapidly emerged as one of the fastest-growing companies in the home comfort sector across North America. A leader in condensing technology, Navien has revolutionized the industry with its line of high-efficiency condensing tankless water heaters, combi-boilers, and wall-hung boilers. In 2024, Navien was recognized as the number one selling manufacturer of gas tankless water heaters and wall-hung boilers in North America.

Expanding its offerings, Navien now boasts a full line of HVAC products, including the innovative NPF Hydro-furnace. Additionally, Navien has ventured into the heat pump water heater market, further solidifying its commitment to sustainable and energy-efficient solutions for home comfort. The company is also making strides in the water treatment space with cutting-edge scale prevention systems and whole-house filtration solutions.

Navien’s international reputation is built on sophisticated engineering, robust design, and a steadfast commitment to quality. Backed by over 40 years of advanced technology expertise from its parent company, KD Navien, the company continues to push boundaries in product development. Navien products are available across the United States and Canada through a select network of trusted wholesale distributors.

Navien Inc. is an Equal Opportunity Employer