Product Trainer

Navien, Inc.; Moorestown Township (NJ); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

401K with match

Paid holidays

Employee discounts

Job summary

Navien, Inc. seeks an Academy Trainer with extensive tankless water heater and boiler knowledge to train installers and service staff across Navien products.

This role emphasizes hands-on program development, lectures, field support, and collaboration with regional teams, with up to 20% travel. A trade-school degree in HVAC or related field is preferred, and sales experience is essential.

Qualifications

• Degree or equivalent in a related trade preferred.
• 2-4 years of field or related experience.
• Ability to articulate problems to varied audiences.

Responsibilities

• Lead technical training programs on Navien products, installation, troubleshooting and service.
• Develop objectives and modify training programs with outlines, handouts, tests, and lab exercises.
• Lecture on safety, installation, programming, maintenance and repair.
• Maintain familiarity with hydronics and standard water heating concepts.
• Travel to trade shows or other training locations up to 20%.
• Coordinate with regional sales and support during trainings.

Skills

Water heating industry

Public speaking

Training curriculum design

Independent work

Customer service

Sales experience

Education

Trade school degree (electrical, plumbing or HVAC)

Tools

Microsoft Outlook

Hand tools

Test equipment

Job description

The ideal candidate for this position will have extensive experience in the water heating or HVAC industry, primarily with tankless water heaters and/or boilers. The candidate would have a full understanding of water heating concepts and experience presenting those to specific audiences. This person must also understand troubleshooting products and installations of the units.

The Academy Trainer directly supports Navien’s business operations. Therefore, essential attributes include excellent communication and interpersonal skills and an ability to multitask and remain focused in high-pressure situations. In addition, the candidate must be highly self-motivated and able to work independently, including in critical areas requiring the exercise of discretion and independent judgment, have a positive attitude and be resourceful and enthusiastic about training and continued growth. If you are someone who likes to meet new people, and build lasting relationships, you will have a great advantage. The ideal candidate understands the importance of these traits and the direct impact their work will have on Navien’s business operations.

Responsibilities:

• Participates in and conducts technical training programs involving Navien products, installation, troubleshooting and service
• Use discretion and independent judgment to evaluate and determines training objectives, assists in writing training programs, modifying training programs that will best support Navien’s business operations, including outline, text, handouts, and tests, and designs laboratory exercises where applicable.
• Lectures class on safety, installation, programming, maintenance, and repair of Navien products, and equipment directly related to Navien applications, following outline, handouts and texts.
• Be familiar with standard concepts, practices, and procedures within the water heating field and hydronics.
• Perform a variety of tasks, during non-training periods which includes but is not limited to field inspections, technical site visits and fielding phone calls from our installing groups, contractors, manufacturer representatives and coworkers.
• Oversee and maintain the training academy facility which includes, but is not limited to:
• Verify that the training room is set up prior and after training classes as necessary, and assist with those tasks when required
• Verify condition of working and non-working equipment before and after each class
• Repair/update equipment as necessary
• Integrate new products into the curriculum and training room as they are released
• Interact and collaborate as needed with the internal company departments to maintain and upgrade the academy
• Work with and support the regional sales staff and manufacturers’ representatives with regarding customer attendance or coordinating trainings outside the set academy schedule.
• Work with the training department coordinators to help schedule and support classes with hand out material, required reporting, or overall class information
• Work with academy attendees during and after classes. Including helping organize, attend, and support dinners/meals after class ends.
• Document weekly responsibilities through required sales and training reports, expense reports, emails, and phone calls. Submit required documents, reports, or information within the required timeframes set forth by the company.
• Travel – this position may involve travel to trade shows or meetings, other academy locations, and occasional field trainings – approximately 20% travel is typical.

Requirements:

• The academy trainer must be able to work in multiple roles: as the trainer, the operations coordinator, and the ambassador for Navien and the academy.
• Trainer position requires acceptable knowledge and expertise in a related area and 2-4 years of experience in the field or in a related area.
• Ability to articulate problems and solutions concisely to all levels of customers: laborer, contractor, distributer, engineers and architects.
• Completion of degree at a trade school (electrical, plumbing or HVAC) or equivalent in real time preferred.
• Ability to change roles quickly, from lecture to individual instruction
• Relies on experience and judgment to plan and accomplish goals.
• Strong presentation/public speaking skills and strong customer service skills.
• Willingness and ability to speak with groups as large as 100+
• Sales experience and the ability to sell the product is an absolute requirement.
• Familiarity with Microsoft Office applications, particularly Microsoft Outlook.
• Can work well under general and limited supervision.
• Experience and competence in using hand tools and test equipment relevant to the product and water heater/boiler industry.
• Experience in advanced hydronics, with an emphasis on new technologies and control strategies. Design experience in hydronic systems is additionally beneficial.

Pluses:

• Navien-specific Tankless/Boiler installation and training experience.
• Knowledge and understanding of the manufacturer - manufacturer rep – distributor - contractor sales model and process, and each of their roles in that relationship.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice.

Pay Scale: $80,000 - $95,000 Base Salary DOE plus Annual Bonus Opportunity!

• PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
• Employee-only premium covered at 100%
• Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance
• Pre-Tax Flex Spending Accounts: Health and/or Dependent Care
• 11.5 Paid Holidays per calendar year
• Community Involvement Volunteer Day
• 401K Plan, 100% match on employee’s contribution, up to 5%
• Employee discounts on Navien products

Since 2006, Navien, Inc. has rapidly emerged as one of the fastest-growing companies in the home comfort sector across North America. A leader in condensing technology, Navien has revolutionized the industry with its line of high-efficiency condensing tankless water heaters, combi-boilers, and wall-hung boilers. In 2024, Navien was recognized as the number one selling manufacturer of gas tankless water heaters and wall-hung boilers in North America.

Expanding its offerings, Navien now boasts a full line of HVAC products, including the innovative NPF Hydro-furnace. Additionally, Navien has ventured into the heat pump water heater market, further solidifying its commitment to sustainable and energy-efficient solutions for home comfort. The company is also making strides in the water treatment space with cutting-edge scale prevention systems and whole-house filtration solutions.

Navien’s international reputation is built on sophisticated engineering, robust design, and a steadfast commitment to quality. Backed by over 40 years of advanced technology expertise from its parent company, KD Navien, the company continues to push boundaries in product development. Navien products are available across the United States and Canada through a select network of trusted wholesale distributors.

Navien, Inc. is an Equal Opportunity Employer