Territory Service Manager

Zip Water North America; New York (NY); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Voluntary Benefits

Company Vehicle

Job summary

An emerging force in the multi-function tap industry is seeking a dynamic Territory Service Manager to enhance service operations and exceed customer expectations. This role involves hands-on installation and service repairs within the NY region, with a focus on training other service organizations. The company offers a competitive compensation package, including salary, bonuses, a company vehicle, and comprehensive benefits. Join a global organization that values internal growth and rewards success, and take your career to the next level in a supportive and innovative environment.

Qualifications

• 3-5 years’ experience in appliance, plumbing, or HVAC industries is preferred.
• Ability to travel 5 days a week in a service van.

Responsibilities

• Drive territory growth through optimized installation and aftercare plans.
• Build strong relationships with customers and enhance service delivery.

Skills

Customer Relationship Skills

Planning and Time Management

Communication Skills

Field Service Experience

Training Facilitation

Education

Associates Degree

Trade Certification

Tools

Salesforce CRM

Microsoft Office

Job description

Zip Water North America provided pay range

This range is provided by Zip Water North America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $95,000.00/yr

Additional compensation types

Annual Bonus

Role Overview:

At Zip Water North America, we are an emerging force in the multi-function tap industry, dedicated to delivering not only high-quality products but also unparalleled service. As we scale, we seek dynamic, hands-on professionals to help us enhance our service operations and exceed customer expectations.

Location: Ideally needs to be based in / near New York City / Long Island, servicing New York Metro/Long Island and surrounds, with ability to travel to customers in surrounding states/regions as needed (NJ, New England).

The Territory Service Manager role is responsible for providing hands-on installation and service repairs within the NY region (responsible for NY Metro & surrounds) as the market is developed and will evolve to be more heavily weighted on product training on installation and service to other service organizations established.

This role comes with a competitive compensation package including base, bonus, company vehicle and comprehensive benefits.

This challenging position offers an excellent career path and opportunity to work for a global organization that promotes from within and rewards success. A trade qualification and/or experience in the appliance, coffee machine, plumbing, and or HVAC repair industries would be highly regarded; full training, including factory training will be provided.

Specific Job Function:

Territory Development:

• Understand the objectives within your region to achieve key performance metrics related to installation and Zip care plans.
• Work with your Regional Service Manager on the technical training programs for distributors, resellers, and service providers, ensuring they are well-versed in product knowledge and service protocols.
• Collaborate with your Regional Service Manager, National Service/Training manager and Zip Australia on training materials to ensure alignment with the latest product information and service standards.
• Stay proficient on the latest in installations, service visits, and handling warranty service requests.

Service and Operational Excellence:

• Drive territory growth in optimizing installation and aftercare plans in sales and service for your Territory.
• Stay in tune with all the service platforms in your Territory, and continue to enhance third-party partnerships where needed, to support Zip’s growth objectives.
• Develop strategies for continuous improvement in service delivery and customer satisfaction.

Customer Relationship Management:

• Build and maintain strong relationships with customers, Zip team members, and dealers to ensure compliance, quality, and trust.
• Utilize Salesforce CRM to track and manage customer interactions, service calls, and performance metrics for Installation, and Zip Care enhancement in your territory.

Service Expectations and Standards:

• Understand your Territory service goals tied to revenue generation, service excellence, and customer satisfaction.
• Adhere to Zip’s uniform and PPE standards, maintaining a professional appearance and presentation.
• Responsible for your truck stock inventory levels, and maintenance of your service vehicle, ensuring they are equipped to meet service demands and comply with Zip’s brand requirements.
• Lead by example fostering a good culture of continuous learning and improvement.

Qualifications:

• Associates degree or equivalent years of experience.
• 3 - 5 years’ experience in the appliance, coffee machine, plumbing, and/or HVAC industries is highly regarded. Drinking water treatment or dispensing related industry beneficial.
• Ability to travel 5 days a week in a service van.
• A regionally recognized appliance repair or trade certification is preferred.
• Quantifiable field service experience with excellent presentation, communication, customer relationship skills, and classroom instructor or trainer experience and skills.
• Exceptional planning and time management skills, training facilitator, and the ability to work unsupervised.
• Ability to use Microsoft Office, Word, Excel and to learn other systems such as Salesforce CRM.

We offer competitive compensation & benefits including: Medical, Dental, Vision, life, 401(k), Paid time off, Additional voluntary benefits.

Culligan is an Equal Opportunity Employer; to learn more please visit - us.zipwater.com / culligan.com.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service and Training

Industries

Appliances, Electrical, and Electronics Manufacturing, Consumer Services, and Water, Waste, Steam, and Air Conditioning Services