Customer Experience & Inside Sales Manager

Zip Water North America; Rosemont (IL); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Additional Voluntary Benefits

Annual Bonus

Job summary

An established industry player is seeking a Customer Experience and Inside Sales Manager to lead a dynamic team. This pivotal role focuses on enhancing customer satisfaction and operational efficiency within the customer service and inside sales department. The ideal candidate will possess a strong background in customer service management and inside sales, along with excellent leadership skills. Join this innovative firm to drive initiatives for continuous improvement and deliver exceptional service to a diverse clientele. If you are passionate about customer experience and enjoy leading teams, this opportunity is perfect for you.

Qualifications

• 5-7 years experience in customer service or inside sales.
• 2+ years in management or leadership roles.
• Proficient in CRM platform management.

Responsibilities

• Lead and motivate a team to achieve departmental goals.
• Develop strategies to enhance customer experience.
• Administer and configure CRM platform to meet business needs.

Skills

Customer Service Management

Inside Sales

Leadership Skills

Problem Solving

Communication Skills

Analytical Skills

Multi-tasking

Education

Bachelor’s degree in business, Marketing, or a related field

Tools

Salesforce

Microsoft Excel

Microsoft Word

Microsoft Outlook

Google Applications

SAP

Job description

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Zip Water North America provided pay range

This range is provided by Zip Water North America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $100,000.00/yr

Additional compensation types

Annual Bonus

About us:

Zip Water is the preeminent manufacturer of multi-function taps. Our world-leading technology transforms ordinary water into water at its best – creating endless opportunities for you and your family. As a member of the larger Culligan International global team, we are dedicated to delivering high-quality water solutions to residential, commercial and industrial customers.

Position: Customer Experience and Inside Sales Manager

Location: Rosemont, IL - Hybrid - 3-4 days per week

Description: This role is pivotal in ensuring exceptional customer experiences and operational efficiency within our customer service and inside sales department. Candidate will have a strong background in customer service management, inside sales, excellent leadership skills, and a passion for delivering top-notch service.

Specific Job Function:

• Lead and motivate a team of customer service, technical support and inside sales representatives to achieve departmental goals and deliver exceptional service.
• Provide coaching, training, and performance management to ensure team members consistently meet or exceed service standards.
• Foster a positive and collaborative work environment that encourages continuous improvement.
• Oversee day-to-day operations of the customer service department, including managing workflows, resource allocation, and scheduling.

Customer Experience:

• Develop and implement strategies to enhance the overall customer experience for all audience segments (e.g., dealer, retail partner, end-consumer).
• Act as an escalation point for resolving customer issues or complaints effectively and efficiently.
• Monitor customer service metrics (e.g., response times, resolution rates) and implement improvements as needed to optimize service delivery.
• Drive initiatives for continuous improvement in service quality, operational efficiency, and customer satisfaction.
• Implement best practices and innovative solutions to enhance service delivery and customer engagement.

CRM Platform Administration:

• Administer and configure our CRM platform to meet business needs and objectives.
• Manage data integrity, facilitate training, and work towards continuous operational improvements.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position: Customer Focus, Accountable, Creativity, Team Player, Analytical, Troubleshooting, Adaptable, Integrity, Detail Oriented

Qualifications:

• Bachelor’s degree in business, Marketing, or a related field preferred.
• Minimum of 5-7 years of experience in customer service, inside sales, or similar.
• 2+ years in a management or leadership capacity.
• 2+ years’ experience in CRM platform management, with preference for Salesforce.
• Proficient in Microsoft Excel, Word, Outlook and Google Applications, Salesforce, and SAP experience preferred.
• Experience working in a start-up Environment.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Effective multi-tasking and organization.
• Clear communication, both written and verbal, with proper grammar and spelling.
• Demonstrated knowledge of key metrics and financial analysis.
• Excellent communication, leadership, and organizational skills.

We offer competitive compensation including base plus bonus & benefits including: Medical, Dental, Vision, life, 401(k), Paid time off, Additional voluntary benefits.

Culligan is an Equal Opportunity Employer, to learn more please visit - us.zipwater.com or culligan.com

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development, Sales, and Customer Service

Industries

Appliances, Electrical, and Electronics Manufacturing and Consumer Services