Territory Retail Enablement Specialist

Golden Harvest Food Bank; Augusta (GA); On-site; USD 42,000 - 48,000; Full time

Job summary

Golden Harvest Food Bank is seeking a Coordinator, Retail Enablement to manage day-to-day activities across an assigned territory of retail stores and agency partners within the Retail Rescue program.

The role serves as the primary field contact, building strong relationships, conducting regular visits, onboarding, training, and ongoing operational support to improve participation, efficiency, and impact. This temporary grant-funded position reports to the Manager, Retail Enablement.

Qualifications

• Experience coordinating with retailers, agencies, and community partners.
• Ability to manage multiple accounts and timelines with accuracy.
• Knowledge of food donation and reporting processes is preferred.
• ServSafe certification within six months of hire is required.

Responsibilities

• Manage day-to-day Retail Enablement activities within an assigned territory of retail stores and agency partners, including relationship management, field support, issue resolution, follow-up, and program execution.
• Develop and execute store engagement and visitation plans to strengthen retailer participation, donation activity, and overall program performance.
• Build and maintain productive relationships with store leadership, retail staff, agency partners, and other stakeholders supporting Retail Rescue operations.
• Train and support retail and agency partners on donation procedures, food safety requirements, reporting expectations, MealConnect, and Retail Rescue program standards.
• Monitor donation volume, pickup reliability, reporting compliance, store participation, agency performance, and overall territory health; address routine concerns and identify opportunities for improvement.
• Identify opportunities to increase donations, expand store participation, improve agency coverage, and strengthen territory performance; provide recommendations to the Manager, Retail Enablement for approval.
• Resolve routine operational concerns related to communication, scheduling, pickups, reporting, and donation quality, escalating complex, recurring, sensitive, or high-impact issues as appropriate.
• Evaluate agency partner capacity and operational readiness; recommend store assignments and support approved onboarding, transitions, and partnership development activities.
• Conduct site visits and field observations to assess program execution, identify training needs, address operational challenges, and support continuous improvement.
• Review MealConnect, Ceres, and other operational data to monitor performance, ensure reporting accuracy, identify trends, and support informed decision-making.
• Maintain accurate records, contact information, schedules, assignments, dashboards, trackers, and other program documentation.
• Identify service gaps, capacity constraints, reporting irregularities, and growth opportunities within the assigned territory and implement routine corrective actions within established authority.
• Support agency capacity‑building efforts through training, resource development, grant‑funded investments, and other approved initiatives that strengthen retail rescue operations.
• Assist with the implementation of Retail Enablement goals, standard operating procedures, workflows, performance standards, strategic initiatives, and grant‑funded activities.
• Provide accurate documentation and supporting information for grant reporting, deliverables, metrics, and compliance requirements.
• Collaborate with Operations, Development, Marketing, and other internal teams to support retailer engagement, donation growth, partner success, storytelling, and program effectiveness.
• Participate in Feeding America trainings, meetings, peer‑learning opportunities, and other professional development activities related to Retail Rescue and food recovery.
• Maintain current knowledge of food safety, food handling, product donation, reporting requirements, and Retail Rescue best practices.
• Provide territory cross‑coverage and operational support during staff absences, vacancies, special projects, and changing program needs.
• Represent Golden Harvest Food Bank with professionalism, sound judgment, exceptional customer service, and a solutions‑oriented approach while fostering strong relationships with internal and external partners.
• Perform other duties as assigned to support the success of the Retail Rescue Program and Golden Harvest Food Bank's mission.

Skills

Relationship management

Communication

Organization & time management

Data analysis

Training & partner development

Customer service

Education

Associate's degree or equivalent in related field

Experience in nonprofit/food banking or community programs

Tools

MealConnect

Ceres

CRM/databases

Job description

Golden Harvest Food Bank is seeking a Coordinator, Retail Enablement to manage day-to-day activities across an assigned territory of retail stores and agency partners within the Retail Rescue program.

The role serves as the primary field contact, building strong relationships, conducting regular visits, onboarding, training, and ongoing operational support to improve participation, efficiency, and impact. This temporary grant-funded position reports to the Manager, Retail Enablement.