Territory Operations Manager - Growth & Service Excellence

OpenWorks | Facility Management; Indiana (PA); On-site; USD 70,000 - 90,000; Full time

Job summary

OpenWorks is seeking an Operations Manager to own the success of an assigned territory, ensuring exceptional service delivery and long-term customer satisfaction. In this hands-on role, you will own operations, improve processes, and drive results across a multi-location footprint.

You will build strong relationships with customers and service providers, analyze performance data, and identify opportunities for territory growth while maintaining a strong sense of ownership and accountability in a

Qualifications

• Bachelor's degree in Business, Operations Management, or related field (or equivalent experience).
• 3–7 years of experience in operations, business operations, account management, or similar role.
• Strong problem-solving and decision-making skills.
• Experience managing multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Excel and business systems such as CRM, ERP, or project management software.

Responsibilities

• Own the operational performance of your assigned territory.
• Build strong relationships with customers and service providers to ensure exceptional service.
• Drive customer retention and identify opportunities for territory growth.
• Support provider performance, accountability, and territory coverage.
• Identify operational challenges and implement practical solutions.
• Analyze performance metrics and use data to improve results.
• Partner cross-functionally to resolve issues and continuously improve operations.

Skills

Problem-solving

Data analysis

Communication

Time management

Cross-functional collaboration

Ownership & accountability

Education

Bachelor's degree in Business/Operations Management

Tools

CRM

ERP

Project management software

Job description

OpenWorks is seeking an Operations Manager to own the success of an assigned territory, ensuring exceptional service delivery and long-term customer satisfaction. In this hands-on role, you will own operations, improve processes, and drive results across a multi-location footprint.

You will build strong relationships with customers and service providers, analyze performance data, and identify opportunities for territory growth while maintaining a strong sense of ownership and accountability in a