Territory Operations Manager — Drive Growth

Openworksweb; Centennial (CO); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career growth opportunities

Job summary

OpenWorks is seeking an Operations Manager to own the success of an assigned territory, ensuring service delivery, provider performance, and long-term customer satisfaction. You will build relationships, solve problems, and drive operational excellence across multiple locations, with a hands-on approach to ownership, process improvement, and measurable results.

This role requires strategic thinking and strong collaboration with customers, service providers, and internal teams, with a focus on

Qualifications

• Bachelor's degree in business, operations, or a related field.
• 3–7 years of experience in operations, business operations, account management, or a similar role.
• Strong problem-solving and decision-making skills.
• Ability to analyze data and turn insights into action.
• Excellent communication and relationship-building skills.
• High level of ownership, accountability, and organization.
• Proficiency with Microsoft Excel and business systems such as CRM, ERP, or project management software.

Responsibilities

• Own the operational performance of your assigned territory.
• Build strong relationships with customers and service providers to ensure exceptional service.
• Drive customer retention and identify opportunities for territory growth.
• Support provider performance, accountability, and territory coverage.
• Identify operational challenges and implement practical solutions.
• Analyze performance metrics and use data to improve results.
• Partner cross-functionally to resolve issues and continuously improve operations.

Skills

Problem solving

Decision making

Communication

Relationship building

Ownership

Organization

Excel

CRM systems

Data analysis

Education

Bachelor’s degree in business/operations

Tools

CRM software

ERP software

Project management software

Job description

OpenWorks is seeking an Operations Manager to own the success of an assigned territory, ensuring service delivery, provider performance, and long-term customer satisfaction. You will build relationships, solve problems, and drive operational excellence across multiple locations, with a hands-on approach to ownership, process improvement, and measurable results.

This role requires strategic thinking and strong collaboration with customers, service providers, and internal teams, with a focus on