Territory Operations Leader — Multi-Unit Hospitality

Family Entertainment Group LLC; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Family Entertainment Group LLC is seeking a Territory Operations Leader to oversee multiple locations across Northern California, Washington, and Hawaii. The role focuses on guest service excellence, operational discipline, and strong business performance across the territory.

You will recruit and coach General Managers, monitor safety and game/attraction performance, and partner with executive leadership on regional initiatives to drive traffic and revenue.

Qualifications

• 5+ years of multi-unit management in retail, hospitality, entertainment, or attractions.
• Proven track record of building and leading high-performing teams.
• Strong financial acumen with direct experience managing labor, payroll, and full P&L responsibility.
• Ability to interpret engagement data and take action to improve culture and performance.
• Hands-on leadership style with strong presence in the field.
• Excellent communicator, coach, and business operator.
• Willing to travel frequently within assigned territory.

Responsibilities

• Lead operations across a defined geographic territory of Family Entertainment Centers, ensuring alignment with FEG brand standards and cultural expectations.
• Establish and reinforce best practices in guest service, operational execution, and facility excellence.

Skills

Multi-unit leadership

Team development

Financial acumen

Travel within territory

Guest service excellence

Job description

Family Entertainment Group LLC is seeking a Territory Operations Leader to oversee multiple locations across Northern California, Washington, and Hawaii. The role focuses on guest service excellence, operational discipline, and strong business performance across the territory.

You will recruit and coach General Managers, monitor safety and game/attraction performance, and partner with executive leadership on regional initiatives to drive traffic and revenue.