Northern California Territory Operations Leader

Family-Entertainment-Group; Reno (NV); On-site; USD 120,000 - 180,000; Full time

Job summary

Family Entertainment Group (FEG) seeks a Territory Operations Leader to oversee multiple locations, driving guest service, operational excellence, and strong business performance. This hands-on, people-focused role requires leading GM-level teams across a defined territory in Northern California, Washington, and Hawaii.

You will own the territory P&L, manage labor and payroll, analyze KPIs, and collaborate with executive leadership on initiatives that boost traffic and revenue while maintaining

Qualifications

• Requires strong leadership across multiple sites.
• Focus on guest service, operations, and culture.
• Ability to analyze data and drive results across territory.

Responsibilities

• Lead operations across a defined geographic territory of Family Entertainment Centers, ensuring alignment with brand standards and guest expectations.
• Recruit, coach, and develop General Managers and site leaders; drive engagement and retention.
• Monitor staffing, safety, cleanliness, and game/attraction functionality across locations; conduct regular site visits.

Skills

Multi-Unit Leadership

Talent Development

Operational Excellence

Guest Service

Job description

Family Entertainment Group (FEG) seeks a Territory Operations Leader to oversee multiple locations, driving guest service, operational excellence, and strong business performance. This hands-on, people-focused role requires leading GM-level teams across a defined territory in Northern California, Washington, and Hawaii.

You will own the territory P&L, manage labor and payroll, analyze KPIs, and collaborate with executive leadership on initiatives that boost traffic and revenue while maintaining