Territory Manager Technical Customer Solution

UltraTech Cement; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading cement company is seeking a qualified professional to support internal stakeholders, manage product quality, and enhance brand equity through proactive customer engagement and quality assurance practices. This role involves assessing damages, conducting inspections, and addressing customer complaints to ensure satisfaction and drive promotional activities. Ideal candidates will possess strong analytical skills and experience in performance management.

Qualifications

• Experience in quality assessments and customer relationship management.
• Strong communication skills and the ability to manage teams.
• Experience in conducting training sessions for stakeholders.

Responsibilities

• Assess damage to cement and advise sales price.
• Conduct inspections for quality monitoring.
• Manage outsourced employees and their performance.
• Plan and execute customer site demonstrations.

Skills

Quality Assurance

Customer Engagement

Performance Management

Analytical Skills

Job description

Role & Responsibilities

Assistance to Internal Stakeholders

• (R) Assess the extent of damaged cement and recommend the price for sale, based on defined norms.
• (R) Conduct godown inspections and rake inspections to monitor quality.
• (R) Verify the quality of Non-trade sites.
• (R) Verify 10% of shop and wall paintings.

Loyalty Program for Influencers

• (R) Identify and enroll members on the IT Platform (CLP), record off-take through dealers/influencers, and verify off-take through a robust mechanism.

People and Performance Management

• (R) Manage outsourced employees (MLE, LATF).

Pre and Post Sales Service to IHB Segment

• (R) Plan site visits, explore customer needs, organize site demonstrations and training for Masons & Helpers.
• (R) Provide Test Certificates upon request.
• (R) Test water quality at sites.

Product Promotion and Brand Equity Improvement

• (R) Participate in exhibitions, seminars, and conferences.

Product Quality and Complaint Resolution

• (R) Address critical customer complaints at the depot, resolve issues, and provide feedback after resolution.

Sales Promotional Activities through Technical Initiatives

• (R) Ensure the effective conduct of I Outperform programs, meetings, and targets as per the plan and market requirements.
• (R) Prepare MIS reports based on inputs from Regional Offices and Depots, analyze, and report findings.