Technical Service Manager

YER USA; Greensboro, Winston-Salem, High Point (NC, NC, NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a globally recognized leader in innovative industrial solutions as a Technical Service Manager. This exciting leadership opportunity allows you to oversee customer claims processes and ensure high levels of customer satisfaction. You will lead a dedicated service team, driving continuous improvement initiatives and collaborating with internal teams to enhance service operations. If you are a customer-focused, solution-driven leader with a passion for quality and service excellence, this role offers competitive salary and career development opportunities within a team that values innovation and excellence. Don't miss the chance to make a real impact!

Qualifications

• Strong background in quality management and customer claims handling.
• Experience in automotive or aviation industry is a plus.

Responsibilities

• Manage customer claims processes ensuring timely resolution.
• Lead a high-performing service team and drive continuous improvement.

Skills

Problem-solving mindset

Solution-oriented approach

Strong communication skills

Detail-oriented

Leadership experience

Ability to work independently

Education

Technical or commercial vocational training

Job description

YER USA Greensboro--Winston-Salem--High Point Area

Technical Service Manager

YER USA is seeking a Technical Service Manager on behalf of our client, a globally recognized leader in innovative industrial solutions. This company is committed to delivering high-quality, reliable products to industries such as automotive, aviation, and advanced manufacturing. With a strong emphasis on customer satisfaction, quality management, and operational excellence, they are looking for an experienced professional to lead their Customer Claim Management operations.

Key Responsibilities

1. Oversee and manage customer claims processes from a commercial, technical, and diagnostic perspective, ensuring timely and effective resolution.
2. Act as the main escalation point for complex service issues, minimizing risk while maintaining high levels of customer satisfaction.
3. Lead and develop a high-performing service team, providing training, performance evaluations, and ongoing mentorship.
4. Drive continuous improvement initiatives by analyzing customer claim trends and enhancing processes to optimize efficiency.
5. Ensure all claims are handled in compliance with company policies, legal standards, and industry regulations.
6. Work closely with internal teams (Quality, Operations, Legal, and Finance) to streamline service operations and drive cross-functional collaboration.
7. Maintain accurate documentation and reporting, ensuring transparency and data-driven decision-making.

Who We’re Looking For

• Technical or commercial vocational training.
• Strong background in quality management and customer claims handling.
• Experience in the automotive or aviation industry is a plus.
• Prior leadership experience, with a track record of building and managing teams.

Skills & Competencies:

• Problem-solving mindset with a solution-oriented approach.
• Ability to work independently and lead a team effectively.
• Strong communication skills and experience handling customer escalations.
• Detail-oriented, with a passion for process improvement and service excellence.
• Ability to stand for extended periods and navigate a production floor.
• Occasional lifting of 50–70 lbs.
• Flexibility to work overtime when needed.
• Must be authorized to work in the United States.

Why Join?

Exciting leadership opportunity in a globally respected company.

Work with a team that values innovation, quality, and customer service excellence.

Competitive salary, career development opportunities, and a chance to drive real impact.

Apply Today!

YER USA is dedicated to connecting top talent with the best opportunities. If you’re a customer-focused, solution-driven leader with a passion for quality and service excellence, we encourage you to apply!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Appliances, Electrical, and Electronics Manufacturing