Technical Lead - Dynamics 365 CRM

Analytic Search; Pennsylvania; On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Technical Lead for their Dynamics 365 CRM team. This role involves leading the development and implementation of a large-scale Customer Service solution, focusing on performance, scalability, and team growth. The ideal candidate will have extensive experience in CRM implementations, a solid understanding of software engineering best practices, and the ability to mentor team members. Join a dynamic environment where your leadership and innovative thinking will drive impactful solutions and enhance customer experiences. If you're passionate about technology and team development, this opportunity is perfect for you.

Qualifications

• 3+ years of experience with large D365 Enterprise environments.
• Hands-on experience with high-end CRM implementation projects.

Responsibilities

• Lead the development team to deliver high-quality solutions on time.
• Ensure adherence to technical architecture and best practices.

Skills

Dynamics 365 CRM

Project Management

Agile Methodologies

Software Engineering Best Practices

Team Leadership

Problem Solving

Education

Bachelor's Degree in Computer Science or related field

Tools

Microsoft Azure

Power Platform

AppInsights

Splunk

Job description

Analytic Search Group, Princeton NJ | Full time

Technical Lead - Dynamics 365 CRM

Warren, United States | Posted on 04/01/2025

Technical Leader to join our Dynamics 365 team to lead it in the development and implementation of a large-scale Customer Service solution.

The scope of this position is for a Technical Leader with deep interest for the business and high attention to detail in designing for performance, monitoring, scalability, and maintainability, with a focus on the team management and growth of our talents.

Responsibilities:

1. Responsible for the solution’s adherence to the technical architecture design including data modeling, data integration, tool configuration, customizations, and Business Continuity.
2. Work in collaboration with the Solution Architect to define the technical landscape (from DEV to PROD), to design and ensure the solution’s security, the business continuity plan and an efficient deployment pipeline.
3. Provide strategies, roadmaps and lead the technical initiatives.
4. Lead the development team and deliver high-quality solutions within the given deadlines.
5. Work with Product Owner/Business Analysts to understand functional requirements and interact with other cross-functional teams to develop, test, and release new features.
6. Participate and/or lead stakeholder brainstorming, discovery, planning, and design sessions for technical parts.
7. Act as Dynamics CRM Expert mentoring other members of the team on technical topics.
8. Ensure the solution is implemented having high-availability, scalability, performance, and security as an integral part of it right from the start.
9. Lead and/or contribute to technical design sessions.
10. Responsible for the adherence to development best practice, and for the technical quality of the solution code.
11. Work collaboratively with team members to troubleshoot and solve Dynamics 365 operations and maintenance issues.
12. Act as an innovator to create new solutions with out-of-the-box thinking abilities.

Qualifications:

1. Minimum 3 years’ experience implementing and supporting large D365 Enterprise environment.
2. Hands-on experience with high-end CRM implementation projects.
3. Experience with overall software engineering best practices and product lifecycle.
4. Power Platform experience.
5. Knowledge of Omnichannel and Power Virtual Agent.
6. Cloud platforms experience (MS Azure preferably).
7. Experience with centralized logging platforms (AppInsights, Splunk, etc).
8. Agile and Scrum experience.

This position requires the individual to be either a US citizen or green card holder.