Associate Technical Account Manager

Yardi; Irving (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Associate Technical Account Manager, where your technical skills and customer service expertise will shine. In this dynamic role, you'll provide crucial support for an innovative property management software, ensuring clients navigate their journey seamlessly. You'll collaborate with a talented team, troubleshoot issues, and build lasting relationships with clients. With a commitment to employee well-being and career growth, this is an exciting opportunity to make a significant impact in the property tech industry. Don't miss your chance to be part of a supportive and award-winning culture that values your contributions.

Benefits

100% paid employee medical premiums

Company profit-sharing plan

Flexible work arrangements

Comprehensive training programs

Qualifications

• Bachelor's degree in Business or related field required.
• Proficiency in troubleshooting and providing live support.
• Outstanding customer service skills are essential.

Responsibilities

• Deliver exceptional customer support via live chat, email, or phone.
• Troubleshoot application issues and provide effective solutions.
• Cultivate strong relationships with customers through weekly calls.

Skills

Customer Service

Technical Aptitude

Problem Solving

Attention to Detail

Flexibility

Education

Bachelor's degree in Business

Tools

Yardi Voyager Software

Job description

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About The Role

Are you driven, enthusiastic, and ready to make a mark in the world of property management technology? We are actively searching for highly motivated individuals to become valued members of our Yardi Voyager team as Associate Technical Account Managers (ATAMs). If you have a solid technical aptitude and a flair for exceptional customer service, we want you on our team.

About The Role

Are you driven, enthusiastic, and ready to make a mark in the world of property management technology? We are actively searching for highly motivated individuals to become valued members of our Yardi Voyager team as Associate Technical Account Managers (ATAMs). If you have a solid technical aptitude and a flair for exceptional customer service, we want you on our team.

In this role, you will be a key pillar in providing technical support over phone, email, and live chat for Yardi's rapidly evolving software product - Yardi Voyager. Your expertise will be paramount in ensuring our clients navigate their property management journey seamlessly and efficiently through this innovative solution.

What You’ll Do

• Deliver exceptional customer support via live chat, email or phone for both new and existing Voyager clients, ensuring their satisfaction and success.
• Utilize your problem-solving skills to proficiently troubleshoot application issues, addressing challenges and finding effective solutions.
• Follow up on any issues that necessitate further research or information from clients, ensuring thorough and timely resolution.
• Prepare comprehensive write-ups for escalated issues, meticulously logging cases, and creating detailed documentation to facilitate issue resolution.
• Cultivate strong relationships with customers, conducting coordinated weekly calls to complete setups and provide personalized assistance.
• Be an integral part of our outstanding team, collaborating closely with Breeze team members across the United States, contributing to our collective success.
  
  

Who You Are

• Bachelor's degree in Business or a related field.
• High proficiency in troubleshooting and providing live support through phone, email and other communication channels.
• Outstanding customer service skills and a strong willingness to exceed expectations.
• Excellent attention to detail and the ability to adhere to established processes.
• Flexibility and the ability to effectively manage changing priorities.
  
  

Helpful To Have

• Previous technical support and application troubleshooting.
• Knowledge of accounting principles.
  
  

Real Estate Runs On Yardi. About Us

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover The Yardi Difference

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

Embark on a rewarding and fulfilling career at Yardi as an ATAM for our revolutionary Voyager product. Don't miss this opportunity! Apply now and become part of #TeamYardi.

#YardiCareers #hiring

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

• eb
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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