Territory Franchise Account Executive

OPENLANE; Carmel (IN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401K with company match

Paid Vacation

Paid maternity/paternity leave

Disability & Life insurance

Tuition Reimbursement

Volunteer days

Career development

Job summary

OPENLANE is seeking a Franchise Account Executive to live in the EST time zone and grow the customer base. You will coordinate with internal operations and partner with outside sales to ensure customers have what they need for success.

The role requires 3-5 years of inside sales or account management and a proven track record of achieving goals. You will engage with stakeholders to align objectives, provide product expertise, and coach customers on best practices within our digital wholesale

Qualifications

• 3-5 years of related sales and/or account management experience.
• Strong understanding of online technologies and proficiency in Google Suite offerings.
• Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end.
• Excellent oral and written communication skills, with a focus on customer service.
• Strong organizational, time management, and prioritization skills—Capable of handling multiple demands at any given time.
• Ability and willingness to travel to or within assigned region, roughly 15% of the time every other month.

Responsibilities

• Align internal and external stakeholders, ensuring commitment to objectives and successful outcomes.
• Serve as a central point of contact between internal and external resources, fostering shared understanding and collaboration to provide product expertise and technical support to customers.
• Monitor and measure performance, and sales for assigned territories—intervening and resolving issues that impact performance and customer satisfaction whenever possible.
• Listen and understand stakeholders' business objectives, forecasts, and performance metrics, and align technology and processes to meet their needs and to grow our collective businesses.
• Work closely with operational resources to ensure timely resolution of issues, while maintaining strong communication with stakeholders.
• Provide education and support to external stakeholders, including customers and business partners, on program features and enhancements.
• You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support.

Skills

Inside sales

Account management

Communication skills

Time management

Collaboration

Education

Bachelor's Degree

Tools

Google Workspace

Salesforce

DOMO

Job description

OPENLANE is seeking a Franchise Account Executive to live in the EST time zone and grow the customer base. You will coordinate with internal operations and partner with outside sales to ensure customers have what they need for success.

The role requires 3-5 years of inside sales or account management and a proven track record of achieving goals. You will engage with stakeholders to align objectives, provide product expertise, and coach customers on best practices within our digital wholesale