Franchise Account Executive - Remote EST

OPENLANE; Carmel (IN); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Employer 401K / RRSP

P aid vacation and leave

Volunteer day

Tuition Reimbursement

Job summary

OPENLANE is seeking a Franchise Account Executive to drive inside sales and account management within the EST time zone. You will coordinate with operations and field teams to ensure customers have what they need to be successful, while growing the territory.

The ideal candidate has 3–5 years in inside sales or account management, strong communication skills, and a willingness to travel about 15% for regional coverage. Salesforce and data tools are a plus.

Qualifications

• 3–5 years in inside sales or account management.
• Strong communication and customer service skills.
• Ability to travel ~15% of time within the territory.
• Proficiency with Google Suite and modern sales tools.

Responsibilities

• Coordinate with internal ops and outside sales to grow the customer base.
• Serve as central contact between resources for product and tech support.
• Monitor sales performance and resolve issues affecting satisfaction.
• Understand stakeholder objectives and align tech solutions accordingly.
• Educate external stakeholders on program features and enhancements.
• Coach customers on best practices to thrive in the marketplace.

Skills

Strategic thinking

Collaborative

Results-driven

Customer obsessed

Tech savvy

Education

Bachelor's Degree

Tools

Salesforce

DOMO

Job description

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company

building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company

helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company

accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

• Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers’ experience.
• Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

We’re Looking For

We are seeking a Franchise Account Executive with experience in sales & account management. You will be focused on creating the best possible customer experience while growing the business. You will be coordinating with our internal operations teams and partnering with the outside sales team to ensure that our customers have all they need to be successful. In this role, you will partner with your outside counterparts to engage, support, and grow the customer base in your shared territory. The ideal candidate will have 3-5 years of experience in inside sales and/or account management and a proven track record in achieving successful outcomes and exceeding stated goals.

• The ideal candidate will live in the EST time zone.

You Are

• Strategic: You take ownership of initiatives and can effectively analyze options to determine the best course of action.
• Collaborative: You are a central point of contact between resources who can foster collaboration and can ensure a shared understanding among stakeholders.
• Results-driven: You are driven to reach new goals and can make decisions to maintain momentum toward your goals.
• Customer Obsessed: You are a patient listener who respects and empathizes with your partners to clearly communicate simple solutions to improve efficiency.
• Technologically Savvy: Once trained, you’re able to quickly master technology platforms/tools to use to support yourself, your team and your customers.

You Will

• Align internal and external stakeholders, ensuring commitment to objectives and successful outcomes.
• Serve as a central point of contact between internal and external resources, fostering shared understanding and collaboration to provide product expertise and technical support to customers.
• Monitor and measure performance, and sales for assigned territories–intervening and resolving issues that impact performance and customer satisfaction whenever possible.
• Listen and understand stakeholders' business objectives, forecasts, and performance metrics, and align technology and processes to meet their needs and to grow our collective businesses.
• Work closely with operational resources to ensure timely resolution of issues, while maintaining strong communication with stakeholders.
• Provide education and support to external stakeholders, including customers and business partners, on program features and enhancements.
• You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support.

Must Have's

• 3-5 years of related sales and/or account management experience.
• Strong understanding of online technologies and proficiency in Google Suite offerings.
• Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end.
• Excellent oral and written communication skills, with a focus on customer service.
• Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time.
• Ability and willingness to travel to or within assigned region, roughly 15% of the time every other month.

Nice To Have's

• Experience with Salesforce
• Bachelor's Degree
• Experience with DOMO or other data analysis tools
• Residence within the assigned territory is highly preferred

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

Compensation Range

Annual Salary: $60,000.00 - $60,000.00 USD

(Depending on experience, skill set, qualifications, and other relevant factors.)

Bonus Range

Target Bonus Range: $2,500.00 - $3,000.00 USD Monthly