Territory Customer Success & Orders Specialist

MTE Corporation; Menomonee Falls (WI); On-site; USD 48,000 - 75,000; Full time

Job summary

MTE Corporation is seeking a Territory Account Specialist based in Menomonee Falls, WI. The role centers on handling customer orders, inquiries, and support across internal and external teams within a fast-paced environment.

The ideal candidate will bring 5 years of customer service experience in manufacturing, strong Excel and CRM (Salesforce) skills, and bilingual Spanish is a plus. This on-site position collaborates with Regional Sales Managers and a wide distribution network.

Qualifications

• 5 years of CS experience for a manufacturer.
• Bi-lingual (Spanish) preferred but not required.
• Thrives in a fast-paced environment with coaching support.
• Collaborative and relationship-building.
• Effective written and verbal communication skills.
• Advanced Excel knowledge (V-Lookup, Pivot Tables).
• Understanding of CRM (Salesforce.com).

Responsibilities

• Guide and process customer orders and inquiries in a fast-paced environment.
• Communicate with customers via phone, email and chat.
• Solve customer problems and find best possible solutions.
• Answer inbound calls with an elevated customer experience including product availability, order status, pricing, and shipping details to customers.
• Prioritize rush orders and special requests.
• Collaborate and build cross-functional relationships with internal and external customers.

Skills

Customer service

Order entry

Communication

Problem solving

Team collaboration

Self-motivated

Excel

CRM

Tools

Salesforce

Excel

Job description

MTE Corporation is seeking a Territory Account Specialist based in Menomonee Falls, WI. The role centers on handling customer orders, inquiries, and support across internal and external teams within a fast-paced environment.

The ideal candidate will bring 5 years of customer service experience in manufacturing, strong Excel and CRM (Salesforce) skills, and bilingual Spanish is a plus. This on-site position collaborates with Regional Sales Managers and a wide distribution network.