Territory Account Specialist

MTE Corporation; Menomonee Falls (WI); On-site; USD 48,000 - 60,000; Full time

Job summary

MTE Corporation is seeking a Territory Account Specialist to serve as the central contact within an assigned region from our Menomonee Falls, WI headquarters. The role supports a Regional Sales Manager, independent manufacturer reps, and a wide distribution network to ensure world-class customer service.

The ideal candidate has 5 years of customer service experience in manufacturing, strong Excel and CRM skills (Salesforce preferred), and excellent communication.

Qualifications

• 5 years of customer service experience in manufacturing.
• Bi-lingual Spanish preferred but not required.
• Advanced Excel skills (V-Lookup, Pivot Tables) required.
• CRM experience, preferably Salesforce.
• Effective written and verbal communication with customers.

Responsibilities

• Guide and process customer orders and inquiries in a fast-paced environment.
• Communicate with customers via phone, email and chat.
• Solve customer problems and find best possible solutions.
• Answer inbound calls with an elevated customer experience including product availability, order status, pricing, and shipping details.
• Respond to shipping inquiries and answer order status questions.
• Provide proactive solution-based support and product recommendations.
• Prioritize rush orders and special requests.
• Collaborate with internal and external customers and cross-functional teams.

Skills

Customer service

Bilingual Spanish

Advanced Excel

CRM experience

Tools

Salesforce

Job description

MTE was formed in 1982 by bringing together Milwaukee Transformer Co., Transformer Design Inc. and Milwaukee Electronics Corp. – companies that specialized in different fields of magnetics and transformer designs and were long established in their respective fields. MTE vaulted into a leadership role in power quality with its unique AC reactor design and passive filter expertise. We continued to grow as a global leader with innovative Harmonic Filters, Motor Protection Filters and Sinewave Filters.

Why Join MTE?

At MTE, you'll join a company with more than 40 years of innovation and leadership in power quality solutions. As a global manufacturer, MTE is committed to delivering high-quality products while fostering a collaborative, customer-focused culture. In this role, you'll have the opportunity to work closely with customers, sales professionals, manufacturer representatives, and distribution partners, making a direct impact on the customer experience and business success. If you enjoy building relationships, solving problems, and working with a team that values continuous improvement and professional growth, MTE offers an exciting opportunity to grow your career in a stable and innovative manufacturing environment.

Job Description:

Reporting to the Director of Sales Operations, the ideal candidate will have knowledge in the customer service field handling customer interactions, order entry, customer support both internal and external, shipping and invoicing. The Territory Account Specialist will be the central point of contact within an assigned territory and provide world class customer service externally and internally. Externally, the Territory Account Specialist will support a Regional Sales Manager, a team of technical independent manufacturer representatives and a wide distribution network in their assigned region. Internally, the position will interface with varying departments to assist with the day-to-day functions. The position is located at our headquarters facility in Menomonee Falls, WI

Essential Functions / Responsibilities:

• Guide and process customer orders and inquiries in a fast-paced environment
• Communicate with customers via phone, email and chat.
• Solve customer problems and find best possible solutions.
• Answer inbound calls with an elevated customer experience including product availability, order status, pricing, and shipping details to customers.
• Respond to shipping inquiries and answer order status questions.
• Provide proactive solution-based support and product recommendations via verbal and/or written communication directly with our customers
• Prioritize rush orders and special requests
• Collaborate and build cross functional relationships with internal and external customers, including within their work team

Requirements:

The ideal candidate for the Territory Account Specialist will have the following educational background and experience:

• Would work out of the Menomonee Falls, WI location
• 5 years of CS experience for a manufacturer
• Bi-lingual (Spanish) preferred but not required
• Desire to provide the best possible experience for our customers
• Thrive in a fast-paced environment with coaching support
• Collaborative and relationship building
• Effective in identifying, analyzing, and solving problems
• Conflict management and resolution
• Self-motivated/ambitious
• Advanced Excel knowledge (V-Lookup, Pivot Tables)
• Understanding of CRM (Salesforce.com)
• Effective written and verbal communication skills.