Terrain Park Crew Hand Administrator

Sugarloaf Mountain Corporation; Snoqualmie Pass (WA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

401(k) discretionary match

Sick time accrual

Job summary

The Summit at Snoqualmie is seeking a Terrain Park Hand Crew Administrator to support operations and guest experience on the mountain. You will help maintain park features, educate guests on etiquette, and assist with scheduling and park logs to ensure a safe, enjoyable environment.

Responsibilities include opening/closing the park, inspecting features for safety, and coordinating with Park Patrol, Ski Patrol, and Mountain Ops.

Qualifications

• Skilled skier or snowboarder with strong guest service orientation.
• Ability to maintain consistent attendance and flexible day/evening shifts.
• Proactive work ethic and motivation to perform well.
• Ability to work independently and as part of a team.
• Comfort learning new software and systems used in ski-area operations.
• Strong organization and planful problem-solving abilities.

Responsibilities

• Open and close the park and ensure proper signage and safety measures.
• Maintain the Terrain Park Hub on Microsoft Whiteboard and assist purchasing via Concur.
• Inspect features for safety and assist with park logging and scheduling.
• Educate guests about Terrain Park rules and Park SMART guidelines.
• Collaborate with Patrol and Mountain Ops on incidents and safety improvements.
• Maintain clean park areas and assist with feature maintenance as needed.
• Support guest experience through assistance and communication.

Skills

Skilled skier

Customer service

Attendance reliability

Work ethic

Teamwork

Microsoft Office

Software learning

Organizational skills

Job description

Overview

Be part of a team that creates an amazing terrain park experience.

The Terrain Park Hand Crew Administrator is an essential part of Terrain Park operations and guest experience including maintenance, guest communications, and mountain communications. The primary role of the administrator is the support of the Terrain Park Hand Crew’s efforts and should focus on making the guest park experience the best it can be, through maintenance, teaching park etiquette, and offering help whenever we can.

Come work and play at Seattle’s home mountain, The Summit at Snoqualmie. Located an hour West of Seattle via Interstate 90 at Snoqualmie Pass, The Summit includes four unique mountain areas, a snow tubing park, Nordic center, SnowSports School, and 10+ food and beverage establishments.

Responsibilities

Job duties may include, but are not limited to:

Long Term Thinking

• Work to create a park culture which is inclusive, creative, collaborative, with a safety-oriented mindset.
• Take ownership of the Terrain Park Hub on Microsoft Whiteboard.
• Assist in department purchasing via Concur.
• Assist with keeping park logs up to date with Edge Auditor.
• Assist with scheduling using UKG.
• Assist with inventory management using Maintain X.
• Other duties as assigned.

Excellence in Execution

• Check the following are installed: entrance ropes/closure, boundary fence, Park SMART signage is visible and legible.
• Open and close the Park.
• Flagging feature’s (jumps) takeoff and landing areas.
• Inspecting rail, box and jib features (take offs, sides, landings, surfaces of the feature).
• Testing Features (physically testing (ski or snowboard) the feature) to check for guest safety.
• Notify dispatch and report park opening after conducting ski through evaluation and signage, ropes, closures, etc. are in place.
• Obtaining required sign-off from Park lead, Ski Patrol, Mtn Ops and Risk Manager for new features.
• Circulate through (ski or snowboard) terrain parks regularly, ensuring:
  • Signage is visible and legible.
  • Park Boundaries are in place.
  • Rope lines are tight and neat.
  • Maintenance needs for all jib features are addressed, i.e. burrs on sliding surfaces, broken skirting, broken rivets, jibs that are leaning over / loose, etc.
• Perform maintenance on features showing wear; i.e. rutted or kinked take-offs, holes in landings, thin spots, or holes in the in-run, any safety issues, etc.
• Assist Patrol with any incidents, or incident investigations.
• Communicate & educate guests about the Terrain Park, use Park SMART for reference.
• Closing the park:
  • Taking down ropes, fences, signs for groomers.
  • Perform 360 maintenance on all park features (requires skiing and snowboarding).
  • Transport bamboo to correct locations (ski or snowmobile).
  • Locking up tools, radios and buildings prior to leaving.

Attitude is Everything

• Come to work with a positive and professional attitude.
• Pick up trash: under the lift, in front of/inside top shack, and yurt.

Develop Great People

• Collaborate with Park Grooming on complex projects including new feature construction, jib installation/removal, and special event course preparation.

Qualifications

What we are looking for:

Required

• Skilled skier or snowboarder
• Strong customer service orientation (good with people)
• Ability to have consistent attendance, and the flexibility to work the day or evening shift
• Excellent work ethic and self-motivation
• Ability to work both independently and as part of a team
• Ability to work variable hours depending upon seasonal conditions
• Proficiency with Microsoft Office Suite
• Ability to quickly learn new software and systems specific to ski area operations
• Strong organizational skills

Wage and Benefit Info:

Join our team and enjoy The Summit Experience.

The wage range for this positions is: from $24.00-27.00/hr DOE

This is a non-benefited role.

All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff).

All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.

It is the policy of Boyne Resorts to recruit, hire and promote in all job classifications and shall not discriminate with regard to race, color, national origin, religion, ancestry, sex, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor. Boyne Resorts is committed to valuing individual diversity in the workplace by reaching beyond stereotypical views and using the strengths and different perspectives and unique backgrounds that each person offers. Even more importantly, Boyne Resorts embraces and derives value from the diverse views that each individual brings.