Terrace Room Host

Omni Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 23,000 - 25,000; Full time

Job summary

Omni William Penn Hotel in downtown Pittsburgh is seeking a courteous host/hostess to greet guests, manage reservations, and control dining room flow. You will ensure a warm welcome, seat guests, and coordinate with servers to maintain seating efficiency.

This role requires excellent communication, knowledge of the hotel and dining promotions, and the ability to handle high-volume periods with professionalism.

Qualifications

• Customer-focused hospitality with guest interaction.
• Knowledge of reservation systems and seating practices.

Responsibilities

• Assist managers in opening and closing.
• Answering phone calls per SOP & LSOP.
• Seating guests and managing seating flow.
• Greeting guests, introducing server to guest.
• Knowledge of daily specials.

Skills

Customer service

Guest communication

Telephone etiquette

Reservation management

Menu knowledge

Teamwork

Education

ServSafe certification

RAMP certification

Tools

Computer

Telephone

Printer

Job description

Omni William Penn Hotel

Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we’ve welcomed movie stars, politicians, world leaders, professional athletes, and business icons—cementing our place as one of the city’s most celebrated destinations.

At Omni William Penn, our associates are the heart of our success. We foster an All In culture where respect, gratitude, and empowerment are part of every day. Here, you’ll find: A supportive environment with training and mentoring opportunities, Dedicated teammates who take pride in delivering exceptional service, and A workplace where your contributions truly make a difference. If you’re a friendly, motivated individual with a passion for serving others, we invite you to bring your talents to our team. Discover the pride and excitement of working for a company known for its tradition of excellence.

Purpose:

To ensure all guests are greeted and seated in a friendly and courteous manner using appropriate procedures, in accordance with Omni Standards. This person is the first point of contact, managing the guests experience from arrival to departure. Greeting guests, managing reservations, managing seating flow, quoting wait times and controlling the pace of the dining room.

Essential Functions

• Assist managers in opening and closing.
• Answering phone calls per SOP & LSOP.
• Seating guests.
• Control heavy volume at Restaurant entrance.
• Knowledge of hotel property.
• Attend to and anticipate guests needs.
• Familiarization with menus
• Introduce server to guest.
• Greeting guests.
• Knowledge of daily specials.
• Assign tables and stations.
• Maintain a clean and organized area
• Perform additional duties as assigned
• Perform all duties in accordance with MOS

Hotel Specific Essential Functions

• Knowledge of hotel property and downtown area
• Familiarity with all food and beverage promotions

Tools And Equipment

• Computer and printer, telephone, pen/pencil, photo-copying machine
• file folders, filing cabinet, facsimile machine

Working Environment

• Interior of hotel, in all areas of the hotel.
• Exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.
• Exposure to food items and beverages.

Physical Job Requirements (for Essential Functions Only)

Lifting/Pushing/Pulling/ Carrying

• 10% limited lifting – 50 pounds – clearing tables and buffets, pulling tables

Bending/Kneeling

• 70% bending to pick-up, general cleanliness

Mobility

• Continually walking at a fast pace

Continuous Standing

• Continually standing 100% of the time

Climbing

• Stairs up to approximately 3 steps 50% of 8 hour shift

Driving

• No driving required

Work Environment

• Inside 100% of work period (usually 8 hours)

Hearing/Vision/Speech/Literacy

• Hearing is critical (Ability to answer telephone and take reservations)
• Vision is critical (Able to seat guests)
• Speech is critical (Able to answer telephone, greet guests and take reservations, solve problems)
• Literacy is critical (Able to take reservations)

Chemical/Agents Used

• Sterno and Windex used everyday

Protective Clothing

• None required

Equipment Operations

• None required

Other Considerations

• Must Provide ServSafe and RAMP certifications upon hire

Rate: $16.45 first 3 months, $17.37 after 3 months, $18.28 after 6 months

Union dues $41.25 once a month

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position