Terrace Room Host

PERG online; Pittsburgh (Allegheny County); On-site; USD 23,000 - 25,000; Full time

Job summary

PERG online in Pittsburgh seeks a front-of-house host/hostess responsible for greeting guests, managing reservations, seating, and coordinating with servers to ensure a smooth dining room flow. You will quote wait times, guide guests to tables, and assist with opening and closing tasks as needed.

The role requires strong guest service skills, ability to handle high-volume periods, and knowledge of dining room operations.

Qualifications

• Experience in hospitality front desk or dining room operations.
• Must provide ServSafe and RAMP certifications upon hire.

Responsibilities

• Greet guests upon arrival and manage seating,
• Answer phone calls per SOP & LSOP
• Seat guests and guide them to tables
• Manage seating flow during peak hours
• Quote wait times and control dining room pace
• Introduce servers to guests and explain daily specials
• Maintain a clean, organized service area
• Assist managers with opening/closing tasks

Skills

Guest service

Phone etiquette

Reservations handling

Seating guests

Job description

Purpose: To ensure all guests are greeted and seated in a friendly and courteous manner using appropriate procedures, in accordance with Omni Standards. This person is the first point of contact, managing the guests experience from arrival to departure. Greeting guests, managing reservations, managing seating flow, quoting wait times and controlling the pace of the dining room.

Essential Functions:

• Assist managers in opening and closing.
• Answering phone calls per SOP & LSOP.
• Seating guests.
• Control heavy volume at Restaurant entrance.
• Knowledge of hotel property.
• Attend to and anticipate guests needs.
• Familiarization with menus
• Introduce server to guest.
• Greeting guests.
• Knowledge of daily specials.
• Assign tables and stations.
• Maintain a clean and organized area
• Perform additional duties as assigned
• Perform all duties in accordance with MOS

Hotel Specific Essential Functions:

• Knowledge of hotel property and downtown area
• Familiarity with all food and beverage promotions

Tools and Equipment:

• Computer and printer, telephone, pen/pencil, photo-copying machine,

file folders, filing cabinet, facsimile machine

Working Environment:

• Interior of hotel, in all areas of the hotel.
• Exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.
• Exposure to food items and beverages.

Physical Job Requirements (for essential functions only)

Lifting/Pushing/Pulling/ Carrying

• 10% limited lifting – 50 pounds – clearing tables and buffets, pulling tables

Bending/Kneeling

• 70% bending to pick-up, general cleanliness

Mobility

• Continually walking at a fast pace

Continuous Standing

• Continually standing 100% of the time

Climbing

• Stairs up to approximately 3 steps 50% of 8 hour shift

Driving

• No driving required

Work Environment

• Inside 100% of work period (usually 8 hours)

Hearing/Vision/Speech/Literacy

• Hearing is critical (Ability to answer telephone and take reservations)
• Vision is critical (Able to seat guests)
• Speech is critical (Able to answer telephone, greet guests and take reservations, solve problems)
• Literacy is critical (Able to take reservations)

Chemical/Agents Used

• Sterno and Windex used everyday

Protective Clothing

• None required

Equipment Operations

• None required

Other Considerations

• Must Provide ServSafe and RAMP certifications upon hire

Rate: $16.45 first 3 months, $17.37 after 3 months, $18.28 after 6 months

Union dues $41.25 once a month