Terminal Service Coordinator

Connecticut Airport Authority; Windsor Locks (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Connecticut Airport Authority is seeking a Terminal Services Coordinator to support the direction of terminal operations at Bradley International Airport in Windsor Locks, CT. You will help monitor passenger activity, coordinate functions across departments, and assist in daily operational tasks to ensure a safe and efficient terminal environment.

The role emphasizes collaboration with managers and staff, performance of inspections, and active involvement in customer-facing events and emergency

Qualifications

• Customer service experience in a fast-paced environment.
• Ability to coordinate multiple terminal activities and stakeholders.
• Strong communication and reporting skills.

Responsibilities

• Assist and coordinate day-to-day terminal operations at Bradley International Airport.
• Inspect partner operations for compliance with requirements.
• Support passenger flow and queue management at security checkpoints.
• Foster positive relationships and maintain effective communication with partners.
• Provide customer service excellence through daily monitoring and issue resolution.

Skills

Customer service

Operations coordination

Facility inspection

Communication

Job description

SUMMARY:

As a member of the Connecticut Airport Authority’s Customer Experience and Terminal Services team, the Terminal Services Coordinator assists with the direction of terminal operations at Bradley International Airport. These activities include but are not limited to the inspection of the Airport terminal and property, monitoring passenger activity, and coordinating and organizing all functions and responsibilities associated with terminal operations. Works on an interdepartmental basis with managers and staff to assist in the achievement of established organizational goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists and coordinates the day-to-day terminal operational activities at Bradley International Airport.
• Perform inspections of business partner operations to ensure compliance with contractual and operational requirements.
• Assists with passenger flow and queue management associated with the security checkpoint operation.
• Develop and nurture positive working relationships across all business partners and maintain effective communication.
• Responsible for providing customer service excellence through daily operational monitoring and issue resolution.
• Coordinate and actively engage in customer-facing events.
• Assists with the coordination and responsibilities associated with the CAA’s Title VI Program, ADA Program, and ACDBE Program.
• Assists with the coordination and responsibilities of the BDL Art and Music programs.
• Ensures preparedness of airport to respond to emergency situations.
• Assist in monitoring passenger activity, general appearance, cleanliness, and functionality of airport facilities.
• Prepare reports, spreadsheets and correspondence related to terminal operations and customer service.
• Recommend and undertake initiatives for operational and customer service improvements and efficiencies.
• Support and facilitate third party contractors and service providers.
• Performs related duties as may be required to successfully foster the activities of the CAA and to contribute to its overall success.