Terminal Services Coordinator

Connecticut Airport Authority; Windsor Locks (CT); On-site; USD 85,000 - 106,000; Full time

Job summary

The Connecticut Airport Authority seeks a Terminal Services Coordinator to assist with terminal operations at Bradley International Airport in Windsor Locks, CT. You will inspect facilities, monitor passenger activity, and coordinate duties across teams to support safe, efficient operations.

The role requires a Bachelor's degree in Aviation, Business, Hospitality, Transportation or related field and at least three years of airport experience, with strong communication and customer service

Qualifications

• Bachelor’s degree in Aviation, Business, Hospitality, Transportation or related field preferred.
• Three years of related airport experience in operations or customer service required.
• Knowledge of passenger and airline facilitation, processing, and support systems.
• ADA, Title VI and ACDBE program knowledge preferred.

Responsibilities

• Assist with day-to-day terminal operational activities at Bradley International Airport.
• Inspect business partner operations for compliance with contracts and procedures.
• Support passenger flow and queue management around security checkpoints.
• Develop positive working relationships with airlines, tenants, and service partners.
• Deliver customer service excellence through monitoring and issue resolution.
• Coordinate and participate in customer-facing events.
• Support ADA, Title VI, ACDBE and other program responsibilities.
• Ensure readiness to respond to emergencies and security incidents.
• Prepare reports and correspondence related to terminal operations.
• Contribute to continuous improvements in operations and service.

Skills

Interpersonal skills

Excellent communication

Customer service

Bilingual English/Spanish

Education

Bachelor’s degree in Aviation, Business, Hospitality, Transportation or related field

Job description

UNCLASSIFIED JOB OPPORTUNITY

Open To:Members of the public who meet the minimum educational and experience requirements listed below.

Location:Connecticut Airport Authority, Bradley International Airport - Windsor Locks, CT.

Job Posting No.:CAA08262026

Hours:Full time, 40 hours per week. Work schedule may include nights, early mornings, weekends, and holidays, and work hours may vary as needed to meet operational requirements.

Salary Range:$85,183.00 - $106,479.00

Closing Date: September 16, 2026

About the Connecticut Airport Authority:

The Connecticut Airport Authority (CAA) was established in 2011 to develop, improve, and operate Bradley International Airport and the state’s five general aviation airports (Danielson, Groton-New London, Hartford-Brainard, Waterbury-Oxford, and Windham). The CAA Board consists of 11 members with a broad spectrum of experience in aviation-related and other industries, as well as government. The goal of the CAA is to make Connecticut’s airports more attractive to new airlines, bring in new routes, and support Connecticut’s overall economic development and growth strategy. CAA Administrative offices are located at Bradley International Airport in Windsor Locks, CT

SUMMARY: As a member of the Connecticut Airport Authority’s Customer Experience and Terminal Services team, the Terminal Services Coordinator assists with the direction of terminal operations at Bradley International Airport. These activities include but are not limited to the inspection of the Airport terminal and property, monitoring passenger activity, and coordinating and organizing all functions and responsibilities associated with terminal operations. Works on an interdepartmental basis with managers and staff to assist in the achievement of established organizational goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

• Assists and coordinates the day-to-day terminal operational activities at Bradley International Airport.
• Perform inspections of business partner operations to ensure compliance with contractual and operational requirements.
• Assists with passenger flow and queue management associated with the security checkpoint operation.
• Develop and nurture positive working relationships across all business partners and maintain effective communication.
• Responsible for providing customer service excellence through daily operational monitoring and issue resolution.
• Coordinate and actively engage in customer-facing events.
• Assists with the coordination and responsibilities associated with the CAA’s Title VI Program, ADA Program, and ACDBE Program.
• Assists with the coordination and responsibilities of the BDL Art and Music programs.
• Ensures preparedness of airport to respond to emergency situations.
• Assist in monitoring passenger activity, general appearance, cleanliness, and functionality of airport facilities.
• Prepare reports, spreadsheets and correspondence related to terminal operations and customer service.
• Recommend and undertake initiatives for operational and customer service improvements and efficiencies.
• Support and facilitate third party contractors and service providers.
• Performs related duties as may be required to successfully foster the activities of the CAA and to contribute to its overall success.

QUALIFICATIONS:To perform this job satisfactorily, an individual must be able to perform each essential duty satisfactorily and independently. The requirements listed are representative, but not necessarily all-inclusive of the knowledge, skills, and/or ability required:

• Considerable interpersonal skills and the ability to interact with and coordinate with airport partners including airlines, consultants and contractors, tenants, lessees, businesses, state, federal, regional and local official and other departments within the CAA.
• Knowledge of relevant State and Federal laws, statutes, and regulations.
• Considerable planning and project managements skills.
• Considerable knowledge of and ability to apply management principles and techniques.
• Excellent oral and written communication skills, able to work well with others.
• Ability to multi-task effectively and work in a fast-paced environment.
• Bilingual in English and Spanish preferred.
• Exceptional customer service skills.
• Ability to assume responsibilities in the absence of the department’s Senior Manager.

An individual serving in this position must be able to successfully undergo a thorough background and security screening, including pre-employment drug testing, being fingerprinted, and to maintain required security clearance during the duration of employment.

EDUCATION/EXPERIENCE:

• Bachelor’s degree from an accredited college or university in Aviation, Business, Hospitality, Transportation or related field preferred.
• Three (3) years of related work experience in an airport setting or similar environment having experience in airport operations, customer service, or airline operations required.
• Considerable knowledge of the practices and techniques used in passenger and airline facilitation, processing, and support systems, customer service, airport and airline operations, and irregular operations at an airport.
• Knowledge and experience in ADA, Title VI, and/or ACDBE program administration and compliance preferred.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires frequent bending, twisting, stooping, lifting or turning.
• Walking the terminal and airport grounds for extended periods of time within a standard workday.
• Standing for sustained periods of time.
• Prolonged sitting and viewing a computer monitor.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.
• Work schedule may include nights, early mornings, weekends, and holidays. Subject to emergency calls back to work 24/7/365. Work hours may vary as needed to meet operational requirements.
• Work is primarily performed in a climate-controlled airport environment but may occasionally require work subject to outside environmental conditions, including extreme hot and cold weather, noise, and physical hazards.

Application packages must be received by the close of business on September 16, 2026in order to be considered for this position.

• I understand that nothing in this employment application, in the CAA policy statement or personnel guidelines or in my communications with any CAA official is intended to create an employment contract between the CAA and me.
• I understand that the CAA has the right to modify its policies without my agreement and without giving me any notice of the changes. No promises regarding employment have been made to me and I understand that no such promise or guarantee is binding upon the CAA unless it is made in writing and signed by a company officer.
• I understand that employment will be subject to my submitting documentary proof of my identity and legal eligibility to work.
• I understand that if I am employed, such employment is, unless superseded by collective bargaining agreement, at-will and for an indefinite period of time, and that the CAA or I may terminate my employment at any time for any reason, with or without cause.
• The CAA has the right to change wages, benefits and other terms of and conditions of employment at any time for any reason, with or without cause.
• The CAA also has the right to verify any of the statements made in my application for employment; to solicit documents or information related to the information on my application, including matters of education, employment or opinion related to character, ability and past conduct; and I hereby authorize the release of such information in written and/or verbal form to the CAA. I hereby release all organizations, institutions, companies, and individuals from all liability for any damage for releasing this information. A copy or facsimile transmittal of this authorization shall be acceptable as my valid authorization for the above.
• I authorize investigation of all statements contained in this application and I understand that misrepresentation or omissions of facts are cause for withdrawal of employment offers and/or termination of employment. I hereby affirm that to the best of my knowledge all answers to the following are true and correct.
• Pursuant with the Immigration Reform and Control Act of 1986, newly hired employees must furnish proof of eligibility for employment in the United States.
• Applicants are responsible for the costs associated with providing documentation from a recognized USA accredited service which specializes in determining foreign education equivalencies for degrees from institutions of higher learning located outside the United States.

THE CAA IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

PLEASE READ THIS CAREFULLY BEFORE SUBMITTING YOUR APPLICATION:

BY SUMBITTING THIS APPLICATION, I AGREE THAT:

• I understand that nothing in this employment application, in the CAA policy statement or personnel guidelines or in my communications with any CAA official is intended to create an employment contract between the CAA and me.
• I understand that the CAA has the right to modify its policies without my agreement and without giving me any notice of the changes. No promises regarding employment have been made to me and I understand that no such promise or guarantee is binding upon the CAA unless it is made in writing and signed by a company officer.
• I understand that employment will be subject to my submitting documentary proof of my identity and legal eligibility to work.
• I understand that if I am employed, such employment is, unless superseded by collective bargaining agreement, at-will and for an indefinite period of time, and that the CAA or I may terminate my employment at any time for any reason, with or without cause.
• The CAA has the right to change wages, benefits and other terms of and conditions of employment at any time for any reason, with or without cause.
• The CAA also has the right to verify any of the statements made in my application for employment; to solicit documents or information related to the information on my application, including matters of education, employment or opinion related to character, ability and past conduct; and I hereby authorize the release of such information in written and/or verbal form to the CAA. I hereby release all organizations, institutions, companies, and individuals from all liability for any damage for releasing this information. A copy or facsimile transmittal of this authorization shall be acceptable as my valid authorization for the above.
• I authorize investigation of all statements contained in this application and I understand that misrepresentation or omissions of facts are cause for withdrawal of employment offers and/or termination of employment. I hereby affirm that to the best of my knowledge all answers to the following are true and correct.
• Pursuant with the Immigration Reform and Control Act of 1986, newly hired employees must furnish proof of eligibility for employment in the United States.
• Applicants are responsible for the costs associated with providing documentation from a recognized USA accredited service which specializes in determining foreign education equivalencies for degrees from institutions of higher learning located outside the United States.

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