Terminal Operations Manager — Logistics & Dispatch

NRS; New York, Northern (NY, KY); Hybrid; USD 95.000 - 125.000; Vollzeit

Zusammenfassung

NRS is seeking a Terminal Manager to oversee terminal operations and transportation activities, ensuring compliance with policies and maintaining strong communication with customers and upper management.

You will establish productivity goals, staffing plans, and training programs to meet or exceed customer KPIs, while supervising a team of Dispatchers, Clerks, and Drivers and enforcing DOT safety rules.

Qualifikationen

• Bachelor’s Degree in Logistics, Supply Chain Management, or related field preferred.
• Minimum 7 years of management experience in a logistics environment.
• Proven ability to manage complex operations with attention to detail.
• Strong focus on customer service excellence and relationship management.
• Excellent reporting and documentation skills, with the ability to produce and analyze operational reports.
• Proficient in logistics management software.
• Proficient in Microsoft Office.
• Demonstrated experience in developing and implementing operational procedures and safety protocols.
• Strong leadership skills with the ability to motivate and manage teams effectively.
• Excellent communication and interpersonal skills.

Aufgaben

• Schedule and oversee work across the fleet to meet planned objectives.
• Ensure adherence to customer and company KPIs, establish and monitor productivity goals, and implement corrective actions.
• Become a subject matter expert on customer platforms used for daily reporting and performance.
• Determine staffing needs based on work volume forecasts and coordinate with internal and external resources to meet daily requirements.
• Manage a team of Dispatchers, Clerks, and Drivers, providing leadership and direction.
• Train Dispatchers & Clerks on their responsibilities, productivity, service levels, accuracy, and safety goals.
• Maintain regular communication with customers to discuss service goals and ensure they are met or exceeded.
• Monitor and direct all dispatching activities, including tracking, routing and dispatching transportation vehicles.
• Implement changes to transportation services, policies or scheduling as needed.
• Ensure staff members fully and consistently comply with DOT safety rules.
• Implement communication systems for timely research and response to customer inquiries.
• Establish documentation for operation procedures.
• Establish and monitor security procedures and protocols to safeguard transportation operations.
• Enforce OS&D procedures for policy adherence.
• Develop training and cross-training programs to ensure comprehensive understanding of duties and versatility among drivers and office staff.
• Work with the Human Resources office to ensure compliance with all policies and procedures.
• Promote and lead good housekeeping programs to maintain a clean and safe work environment.
• Perform other duties as assigned.

Jobbeschreibung

NRS is seeking a Terminal Manager to oversee terminal operations and transportation activities, ensuring compliance with policies and maintaining strong communication with customers and upper management.

You will establish productivity goals, staffing plans, and training programs to meet or exceed customer KPIs, while supervising a team of Dispatchers, Clerks, and Drivers and enforcing DOT safety rules.