Dispatch & Operations Leader

National Retail Transportation, Inc.; Jessup, Northern (MD, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

National Retail Transportation, Inc. (NRS) is seeking a Dispatch Manager to lead daily transportation operations, ensuring top-tier service and driver performance across assigned accounts.

The role requires 5+ years in dispatch/operations management, strong FMCSA/DOT knowledge, and proficiency with AS-400 and MS Office. You will collaborate with customers, drivers, and internal teams to optimize fleet utilization and payroll processing.

Qualifications

• 5+ years of dispatch/operations management experience.
• High school diploma or equivalent.
• Strong understanding of FMCSA & DOT guidelines.
• AS-400 experience and basic computer skills.
• Proficient with Word, Excel and PowerPoint.

Responsibilities

• Oversee daily transportation operations and customer service.
• Coordinate with drivers, dispatchers, and operations.
• Support driver hiring and onboarding.
• Review performance and KPI data in meetings.
• Manage payroll via UKG.
• Utilize tools like SkyBitz, Platform Science, LYTX Drivecam, AS400.

Skills

Dispatch management

Communication

Deadline-driven

Team coordination

Education

High school diploma

Tools

AS-400

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

FMCSA compliance

Job description

National Retail Transportation, Inc. (NRS) is seeking a Dispatch Manager to lead daily transportation operations, ensuring top-tier service and driver performance across assigned accounts.

The role requires 5+ years in dispatch/operations management, strong FMCSA/DOT knowledge, and proficiency with AS-400 and MS Office. You will collaborate with customers, drivers, and internal teams to optimize fleet utilization and payroll processing.