Senior Terminal Operations Leader | KPI-Driven Logistics

NRS, Inc.; Jessup (MD); On-site; USD 90,000 - 140,000; Full time

Job summary

The Terminal Manager at NRS, Inc. will oversee receiving, warehousing and distribution activities, ensuring compliance with safety policies and customer expectations.

You will lead a team of Managers and Supervisors, set productivity goals, manage the terminal budget, and develop training programs to meet KPIs while maintaining strong customer relationships and adherence to OSHA, DOT, and hazmat rules.

Qualifications

• 7+ years leading warehouses or distribution centers, including 3+ years supervising salaried staff.
• 3+ years in a 3PL or customer-facing logistics role.
• Proven ability to manage complex operations with attention to detail.
• Strong focus on customer service excellence and relationship management.
• Proficient in WMS/TMS and Excel for operational reporting.
• Experience developing and implementing operational procedures and safety protocols.
• Strong leadership and communication across all levels.
• Budget management and cost-control experience.
• Ability to work flexible hours and adapt to changing operational needs.

Responsibilities

• Schedule and oversee facility work to meet planned objectives.
• Ensure adherence to customer and company KPIs, establish and monitor productivity goals, and implement corrective actions as necessary.
• Determine staffing needs based on work volume forecasts and coordinate with temporary agencies to meet daily requirements.
• Manage a team of Managers and Supervisors, providing leadership and direction.
• Train Managers and Supervisors on their responsibilities, productivity, service levels, accuracy, and safety goals.
• Maintain regular communication with customers to discuss service goals and ensure they are met or exceeded.
• Work with the Human Resources office to ensure compliance with all policies and procedures.
• Implement communication systems for timely research and response to customer inquiries.
• Establish and monitor security procedures and protocols to safeguard warehouse operations.
• Maintain compliance with applicable OSHA, DOT, and hazmat regulations, including required recordkeeping, incident reporting, and safety training.
• Enforce OS&D (Over, Short, and Damage) procedures for policy adherence.
• Manage the terminal operating budget, including labor, overtime, and supply costs, and identify cost-reduction opportunities.
• Develop training and cross-training programs to ensure comprehensive understanding of duties and versatility among associates.
• Promote and lead good housekeeping programs to maintain a clean and safe work environment.
• Perform other duties as assigned.

Skills

Warehouse leadership

3PL experience

Customer relationship management

Reporting & analysis

WMS/TMS proficiency

Budget management

Communication skills

Problem solving

Education

Bachelor’s degree in Logistics/Supply Chain

Professional certification in logistics or supply chain management

Tools

Warehouse Management Systems (WMS)

Transportation Management Systems (TMS)

Microsoft Excel

Job description

The Terminal Manager at NRS, Inc. will oversee receiving, warehousing and distribution activities, ensuring compliance with safety policies and customer expectations.

You will lead a team of Managers and Supervisors, set productivity goals, manage the terminal budget, and develop training programs to meet KPIs while maintaining strong customer relationships and adherence to OSHA, DOT, and hazmat rules.