Terminal Operations Manager — KPI‑Driven Team Leader

Lightning Transportation, Inc.; Baltimore (MD); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid Time Off

HRA

401k

Health Insurance

Tuition Reimbursement

Career Growth Opportunities

Life Insurance

Job summary

Lightning Transportation, Inc. in Baltimore, MD is seeking a seasoned Terminal Manager to oversee day-to-day terminal operations and facilities serving port terminals, while coordinating with drivers to optimize performance and service.

You will drive process improvements, manage dispatch, data analytics, and ensure adherence to service level agreements. This role requires leadership, hiring input, and collaboration with safety, maintenance, and sales teams.

Qualifications

• Bachelor's degree or 5+ years of logistics/terminal experience required.
• Minimum 2 years supervisory experience overseeing terminal operations.
• Working knowledge of TMS and MS Word is required.

Responsibilities

• Oversee day-to-day terminal operations, dispatch, and A/P for ICs.
• Analyze KPI data to identify trends and profitability improvements.
• Collaborate with teams to implement process enhancements and best practices.
• Represent operations in calls, emails, or meetings with customers and sales.
• Monitor loads in real time; ensure data accuracy and cost control.
• Set expectations, goals, and performance standards; provide feedback.
• Coordinate with service providers to align schedules with SLAs.
• Mitigate scheduling conflicts and adjust plans as needed.
• Partner with sales and recruiting to develop opportunities and volume.
• Coordinate with safety for equipment maintenance and inspections.
• Build strong driver relationships; supervise staff as needed.
• Foster EOS-driven culture; develop team skills and productivity.

Skills

Supervisory experience

MS Word

TMS knowledge

Education

Bachelor's degree in Logistics, Business Management, or related field

Five+ years of relevant work experience

Tools

Transportation Management System (TMS)

Job description

Lightning Transportation, Inc. in Baltimore, MD is seeking a seasoned Terminal Manager to oversee day-to-day terminal operations and facilities serving port terminals, while coordinating with drivers to optimize performance and service.

You will drive process improvements, manage dispatch, data analytics, and ensure adherence to service level agreements. This role requires leadership, hiring input, and collaboration with safety, maintenance, and sales teams.