Terminal Operations Manager

Saia Inc.; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

Saia, Inc. is seeking a Terminal Operations Manager to oversee the planning and operations of a terminal, including pickup and delivery, dock operations, and general administration.

You will direct staff, optimize workflows, and ensure service levels meet customer needs. In this role, you will manage staffing, analyze operations data, ensure safety compliance, and partner with leadership to drive continuous improvement across terminal functions.

Qualifications

• Bachelor’s degree in business or a related field.
• 5+ years of terminal operations experience.
• Knowledge of Microsoft Office and transportation management applications.
• Ability to work flexible hours.

Responsibilities

• Directs and coordinates terminal employees to provide cost effective, timely, and quality service to customers.
• Investigates customer complaints and resolves problems.
• Provides the necessary equipment, tools, and training to staff to ensure safe and efficient operations.
• Coordinates staffing levels and work scheduling to maximize terminal productivity.
• Oversees compliance with company policies and procedures, safety rules, and governmental regulations.
• Uses software, data, and analytics to optimize operations, track production metrics, and anticipate and resolve problems.
• Interviews, selects, and onboards terminal employees.
• Facilitates good employee relations through motivation, feedback, and coaching.

Education

Bachelor’s degree in business or a related field

Tools

Microsoft Office

Transportation management software

Job description

Saia, Inc. is seeking a Terminal Operations Manager to oversee the planning and operations of a terminal, including pickup and delivery, dock operations, and general administration.

You will direct staff, optimize workflows, and ensure service levels meet customer needs. In this role, you will manage staffing, analyze operations data, ensure safety compliance, and partner with leadership to drive continuous improvement across terminal functions.