Terminal Operations Lead — Flexible Hours & Impact

Saia Inc.; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Job summary

Saia, Inc. is seeking a Terminal Operations Manager to oversee planning and day-to-day terminal activities, including dock, pickup, and delivery operations. The role directs staff, ensures safety, quality service, and cost-effective performance.

You will use data and analytics to optimize throughput, schedule staff, and resolve customer issues while maintaining compliance with policies and regulations. Strong leadership, communication, and problem-solving are essential.

Qualifications

• Bachelor’s degree in business or a related field.
• 5+ years of terminal operations experience.
• Proficiency with Microsoft Office and transportation management applications.
• Ability to work flexible hours.

Responsibilities

• Directs and coordinates the activities of terminal employees to provide cost effective, timely, and quality service to customers.
• Investigates customer complaints and resolves problems.
• Provides the necessary equipment, tools, and training to staff to ensure safe and efficient operations.
• Coordinates staffing levels and work scheduling to maximize terminal productivity.
• Oversees compliance with company policies and procedures, safety rules, and governmental regulations.
• Uses software, data, and analytics to optimize operations, track production metrics, and anticipate and resolve problems.
• Interviews, selects, and onboards terminal employees.
• Facilitates good employee relations through motivation, feedback, and coaching.

Skills

People management

Operations planning

Data analytics

Flexible hours

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office

Transportation management applications

Job description

Saia, Inc. is seeking a Terminal Operations Manager to oversee planning and day-to-day terminal activities, including dock, pickup, and delivery operations. The role directs staff, ensures safety, quality service, and cost-effective performance.

You will use data and analytics to optimize throughput, schedule staff, and resolve customer issues while maintaining compliance with policies and regulations. Strong leadership, communication, and problem-solving are essential.