Terminal Operations Leader

ISI logistics; Kokomo (IN); On-site; USD 90,000 - 140,000; Full time

Job summary

ISI logistics seeks an experienced Terminal Manager to oversee end-to-end operations at a freight terminal. You will direct dock activities, manage staff, and ensure safety, compliance, and profitability.

The role requires coordinating with drivers, dispatchers, and clients to maintain service quality and efficiency. Responsibilities include planning, budgeting, and ongoing performance monitoring, plus driving process improvements and equipment readiness to support reliable freight handling.

Qualifications

• 5–12+ years in transportation, logistics, or terminal operations, with at least 2 years in a supervisory role
• Bachelor’s degree in logistics, transportation, supply chain, business administration, or related field preferred
• Strong leadership, planning, budgeting, safety compliance, and customer service skills

Responsibilities

• Direct daily terminal activities including dock receiving, load planning, dispatch, delivery, and trailer management
• Hire, schedule, train, and evaluate dock supervisors, dispatchers, drivers and other staff; manage performance
• Enforce DOT, OSHA, and company safety policies; oversee driver hours of service, vehicle maintenance, and hazmat handling
• Manage terminal P&L, labor, fuel, equipment, and overhead costs while meeting service targets
• Track KPIs such as on-time pickup/delivery, freight accuracy, claims ratio, and cost per hundredweight
• Resolve service issues, handle client inquiries, and maintain relationships
• Develop operational plans, implement procedures, and analyze data to identify efficiency gains
• Oversee maintenance of terminal buildings, equipment, and vehicles

Skills

Leadership

Operational Planning

Budget Management

Safety Compliance

Customer Service

Communication

Education

Bachelor’s degree (logistics / supply chain / related)

Tools

TMS

Job description

ISI logistics seeks an experienced Terminal Manager to oversee end-to-end operations at a freight terminal. You will direct dock activities, manage staff, and ensure safety, compliance, and profitability.

The role requires coordinating with drivers, dispatchers, and clients to maintain service quality and efficiency. Responsibilities include planning, budgeting, and ongoing performance monitoring, plus driving process improvements and equipment readiness to support reliable freight handling.