Terminal Operations Leader

Saia Inc.; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Job summary

Saia Inc. is seeking a Terminal Operations Manager to plan, oversee freight operations at a local terminal and lead terminal personnel. You will coordinate staff, address customer concerns, and ensure compliance with regulations to optimize service and efficiency.

The role requires strong leadership, years of operations experience, and proficiency with MS Office and TMS tools. A dynamics of a fast-paced logistics environment is expected.

Qualifications

• High school diploma or GED required.
• Authorized to work in the United States.
• Must read, write, speak and understand English.
• 18 years of age or older.
• Preferred: Bachelor's degree in business or related field.
• Preferred: 7+ years of terminal operations experience.
• Proficiency in Microsoft Office and transportation management applications.

Responsibilities

• Manages and coordinates terminal employees to provide cost-effective, timely, and quality service to customers.
• Investigates and resolves customer complaints and discrepancies.
• Interviews, selects, and trains new employees.
• Ensures compliance with organizational policies and government regulations.
• Analyzes and reviews expenditure, financial, and operational reports to project gains.
• Reviews operations and workflows to improve and streamline processes.
• Provides leadership with feedback to maximize profitability.

Skills

Leadership

Operations management

Regulatory compliance

Team supervision

Education

High school diploma or GED

Bachelor's degree in business

Tools

Microsoft Office

Transportation management software

Job description

Saia Inc. is seeking a Terminal Operations Manager to plan, oversee freight operations at a local terminal and lead terminal personnel. You will coordinate staff, address customer concerns, and ensure compliance with regulations to optimize service and efficiency.

The role requires strong leadership, years of operations experience, and proficiency with MS Office and TMS tools. A dynamics of a fast-paced logistics environment is expected.