Terminal Operations & Driver Support Specialist

Logistec; Baltimore (MD); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits and 401K

Career growth opportunities

Job summary

LOGISTEC is seeking a dependable Terminal Customer Service Representative to support daily operations at our Baltimore terminal. You will greet drivers, verify paperwork, enter data, and ensure smooth, accurate transactions in a fast-paced environment.

The ideal candidate is organized, professional, and able to communicate effectively with drivers and terminal personnel. This role offers competitive compensation, benefits, and opportunities for growth.

Qualifications

• High school diploma or GED preferred.
• Previous customer service, administrative, logistics, transportation, trucking, terminal, warehouse, or port experience preferred.
• Strong attention to detail and ability to accurately review documentation.
• Comfortable working with computers and entering information into databases or operating systems.
• Strong communication and interpersonal skills.
• Ability to work effectively with truck drivers, customers, vendors, and terminal employees.
• Ability to multitask and prioritize work in a fast-paced environment.
• Strong problem-solving and organizational skills.
• Ability to remain professional and courteous when handling challenging situations.

Responsibilities

• Greet and check in truck drivers arriving at the terminal in a professional and courteous manner.
• Verify driver information, appointments, shipping documents, bills of lading, and other required paperwork.
• Review documentation for completeness and accuracy and identify missing or incorrect information.
• Enter and update driver, cargo, and transaction information in the appropriate computer systems.
• Issue instructions, tickets, paperwork, or other documentation needed for drivers to proceed through the terminal.
• Communicate with terminal operations, dispatchers, customers, and other internal departments to coordinate truck movements and cargo activity.
• Answer driver and customer questions and provide timely assistance regarding terminal procedures, cargo, appointments, and documentation.
• Maintain accurate records of truck arrivals, departures, loads, and other terminal activities.
• Monitor and manage paperwork associated with inbound and outbound cargo.
• Assist with resolving documentation or check-in issues and elevate problems when necessary.
• Ensure all transactions and documentation follow company procedures and applicable safety and security requirements.
• Maintain a clean, organized, and professional customer service area.
• Perform other duties and responsibilities as assigned.

Skills

Customer service

Administrative support

Attention to detail

Communication skills

Multitasking

Problem solving

Education

High school diploma or GED

Job description

LOGISTEC is seeking a dependable Terminal Customer Service Representative to support daily operations at our Baltimore terminal. You will greet drivers, verify paperwork, enter data, and ensure smooth, accurate transactions in a fast-paced environment.

The ideal candidate is organized, professional, and able to communicate effectively with drivers and terminal personnel. This role offers competitive compensation, benefits, and opportunities for growth.