Tennis Shop Staff

Chapel Hill Country Club; Chapel Hill (NC); On-site; USD 17,000 - 21,000; Part time

Job summary

Chapel Hill Country Club is seeking a friendly Tennis Shop Staff member to support the daily operation of the tennis shop and provide welcoming, professional service to members and guests.

You will greet customers, process transactions, assist with merchandise, and help coordinate reservations, lessons, clinics, and events. Weekend and holiday availability is required, with a focus on delivering a positive racquets experience in a private club setting.

Qualifications

• Friendly, professional and customer-focused attitude.
• Strong communication and interpersonal skills.
• Dependable, organized and attentive to detail.
• Basic computer skills and ability to learn POS and reservation systems.
• Ability to manage multiple tasks in a busy, member-focused environment.
• Previous retail, hospitality, customer service, or private club experience preferred.
• Interest in tennis or racquet sports is a plus.
• Experience with tennis merchandise knowledge is helpful.

Responsibilities

• Greet members and guests, provide excellent customer service, and assist with routine questions and requests.
• Process retail purchases, program fees, and other transactions accurately through the Club's point-of-sale system.
• Assist members with merchandise inquiries involving tennis apparel, accessories, balls, grips, and other shop items.
• Receive, organize, display, price, and restock merchandise while helping maintain accurate inventory.
• Provide information regarding court reservations, lessons, clinics, programs, and upcoming events.
• Answer telephone calls, take messages, and direct inquiries to the appropriate staff members.
• Assist with program registrations, tournaments, leagues, clinics, and other racquets activities.
• Maintain a clean, organized, and welcoming shop environment.
• Work collaboratively with tennis professionals and other Club departments to support daily operations.

Skills

Customer service

Communication

Organization

Attention to detail

Multitasking

Hospitality experience

Tennis knowledge

Tools

Point-of-sale systems

Reservation systems

Job description

Love tennis and have availability on weekends and holidays?! Chapel Hill Country Club has a great opportunity to join our Racquets team as a Tennis Shop Staff member! We are looking for a friendly, dependable, and service-oriented individual, with particular emphasis on weekend (Friday, Saturday, or Sunday) and holiday availability.PositionTennis Shop StaffReports toDirector of Racquets / Head Tennis ProfessionalDirect ReportsNoneJob DetailsLocationChapel Hill, North CarolinaRequired TravelNone anticipatedOvertimeAs required by operational needs and applicable lawClassificationNon-exempt, HourlyJob SummaryOur Tennis Shop Staff supports the daily operation of the tennis shop while providing welcoming and professional service to members and guests. The ideal candidate enjoys interacting with people, is organized and detail-oriented, and can help create a positive experience for everyone visiting our racquets facilities.Primary ResponsibilitiesGreet members and guests, provide excellent customer service, and assist with routine questions and requests.Process retail purchases, program fees, and other transactions accurately through the Club's point-of-sale system.Assist members with merchandise inquiries involving tennis apparel, accessories, balls, grips, and other shop items.Receive, organize, display, price, and restock merchandise while helping maintain accurate inventory.Provide information regarding court reservations, lessons, clinics, programs, and upcoming events.Answer telephone calls, take messages, and direct inquiries to the appropriate staff members.Assist with program registrations, tournaments, leagues, clinics, and other racquets activities.Maintain a clean, organized, and welcoming shop environment.Work collaboratively with tennis professionals and other Club departments to support daily operations.Requirements (Minimum Qualifications)Friendly, professional, and customer-focused attitude.Strong communication and interpersonal skills.Dependable, organized, and attentive to detail.Basic computer skills and ability to learn point-of-sale and reservation systems.Ability to manage multiple tasks in a busy, member-focused environment.Previous retail, hospitality, customer service, or private club experience preferred.Interest in tennis or racquet sports is a plus.Preferred SkillsPrevious experience in retail, reception, hospitality, or a private club environment.Interest in tennis or racquet sports and familiarity with tennis merchandise and terminology.Experience with point-of-sale systems, inventory procedures, reservations, or program registration.Experience assisting with sporting events, clinics, tournaments, or member activities.Scheduling ExpectationsFriday, Saturday, or Sunday availability is strongly preferred and a priority for this position.Availability to work holidays and peak-season periods is required.Flexible scheduling may include early mornings, evenings, and additional shifts based on Club operations.Why Join Chapel Hill Country Club?Join a team dedicated to providing an exceptional experience for our members and guests. This is an opportunity to work in a welcoming private club environment, interact with members who enjoy racquet sports, and contribute to the day-to-day success of the Club's tennis operations.Interested in joining our team? Apply today!