Tennis Shop Staff

Chapel Hill Country Club; North Carolina; On-site; USD 17,000 - 22,000; Full time

Job summary

Chapel Hill Country Club is hiring for a Tennis Shop Staff member to support daily operations in the racquets shop. You will greet members and guests, handle retail transactions, and assist with merchandise, reservations, and events in a friendly, professional manner.

The ideal candidate enjoys interacting with people, is organized, and can maintain an welcoming shop environment while collaborating with tennis pros and club departments.

Qualifications

• Friendly, professional, and customer-focused attitude.
• Strong communication and interpersonal skills.
• Dependable, organized, and attentive to detail.
• Basic computer skills and ability to learn POS and reservation systems.
• Able to manage multiple tasks in a busy, member-focused environment.
• Previous retail, hospitality, or private club experience preferred.
• Interest in tennis or racquet sports is a plus.

Responsibilities

• Greet members and guests, provide excellent customer service, and assist with routine questions and requests.
• Process retail purchases, program fees, and other transactions accurately through the Club's point-of-sale system.
• Assist members with merchandise inquiries involving tennis apparel, accessories, balls, grips, and other shop items.
• Receive, organize, display, price, and restock merchandise while helping maintain accurate inventory.
• Provide information regarding court reservations, lessons, clinics, programs, and upcoming events.
• Answer telephone calls, take messages, and direct inquiries to the appropriate staff members.
• Assist with program registrations, tournaments, leagues, clinics, and other racquets activities.
• Maintain a clean, organized, and welcoming shop environment.
• Work collaboratively with tennis professionals and other Club departments to support daily operations.

Skills

Customer service

Communication

Dependable

Detail-oriented

Cashiering

Team player

Multitasking

Tools

Point-of-sale system

Job description

Love tennis and have availability on weekends and holidays?! Chapel Hill Country Club has a great opportunity to join our Racquets team as a Tennis Shop Staff member! We are looking for a friendly, dependable, and service-oriented individual, with particular emphasis on weekend (Friday, Saturday, or Sunday) and holiday availability.

Reports to

Director of Racquets / Head Tennis Professional

Direct Reports

None

Required Travel

None anticipated

Overtime

As required by operational needs and applicable law

Classification

Non-exempt, Hourly

Job Summary

Our Tennis Shop Staff supports the daily operation of the tennis shop while providing welcoming and professional service to members and guests. The ideal candidate enjoys interacting with people, is organized and detail-oriented, and can help create a positive experience for everyone visiting our racquets facilities.

Primary Responsibilities

• Greet members and guests, provide excellent customer service, and assist with routine questions and requests.
• Process retail purchases, program fees, and other transactions accurately through the Club's point-of-sale system.
• Assist members with merchandise inquiries involving tennis apparel, accessories, balls, grips, and other shop items.
• Receive, organize, display, price, and restock merchandise while helping maintain accurate inventory.
• Provide information regarding court reservations, lessons, clinics, programs, and upcoming events.
• Answer telephone calls, take messages, and direct inquiries to the appropriate staff members.
• Assist with program registrations, tournaments, leagues, clinics, and other racquets activities.
• Maintain a clean, organized, and welcoming shop environment.
• Work collaboratively with tennis professionals and other Club departments to support daily operations.

Qualifications

Requirements (Minimum Qualifications)

• Friendly, professional, and customer-focused attitude.
• Strong communication and interpersonal skills.
• Dependable, organized, and attentive to detail.
• Basic computer skills and ability to learn point-of-sale and reservation systems.
• Ability to manage multiple tasks in a busy, member-focused environment.
• Previous retail, hospitality, customer service, or private club experience preferred.
• Interest in tennis or racquet sports is a plus.

Preferred Skills

• Previous experience in retail, reception, hospitality, or a private club environment.
• Interest in tennis or racquet sports and familiarity with tennis merchandise and terminology.
• Experience with point-of-sale systems, inventory procedures, reservations, or program registration.
• Experience assisting with sporting events, clinics, tournaments, or member activities.
• Friday, Saturday, or Sunday availability is strongly preferred and a priority for this position.
• Availability to work holidays and peak-season periods is required.
• Flexible scheduling may include early mornings, evenings, and additional shifts based on Club operations.

Why Join Chapel Hill Country Club?

Join a team dedicated to providing an exceptional experience for our members and guests. This is an opportunity to work in a welcoming private club environment, interact with members who enjoy racquet sports, and contribute to the day-to-day success of the Club's tennis operations.