Racquet Professional & Pro Shop Manager

ProTennisJobs.com; Durham (NC); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) and PTO

Job summary

Hope Valley Country Club in Durham, North Carolina seeks a Racquet Professional & Pro Shop Manager to balance on-court and off-court duties. Lead pro shop operations, expand pickleball and junior programs, and deliver exceptional member experiences.

The role is full-time with a mix of administrative and on-court duties, including lessons, events, and program development in a member-driven environment.

Qualifications

• 2-3 years of retail management experience in clubs or sports environments.
• PTR, USTA, or PPR Level 2+ certification.
• Strong tennis and pickleball knowledge and coaching ability.
• Excellent communication and interpersonal skills.
• Ability to organize and manage programs and events.
• Willingness to work evenings, weekends, and holidays.
• Proficiency with POS systems and Microsoft Office.

Responsibilities

• Provide concierge-level member and guest service.
• Oversee retail operations including merchandise, inventory, and visual merchandising.
• Recruit, train, and supervise part-time pro shop staff.
• Manage racquet stringing, paddle repair, demos, and resale of gear.
• Coordinate with maintenance and housekeeping for facility needs.
• Assist with tournaments, leagues, exhibitions, and social events.
• Promote club programming through displays and communications.
• Prepare and monitor annual pro shop budget and records.
• Ensure compliance with club policies and procedures.
• Lead tennis/pickleball lessons and expand programming.

Skills

Retail management

Customer service

Team supervision

POS systems

Microsoft Office

Communication

Program & event management

Tennis & pickleball knowledge

Scheduling

Flexibility

Education

PTR/USTA/PPR Level 2 certification

Tools

Clubessential POS

Microsoft Office Suite

Job description

Racquet Professional & Pro Shop Manager Country Club in Durham, North Carolina is looking for a Racquet Professional & Pro Shop Manager.

Position Overview

Hope Valley Country Club is seeking an experienced professional seeking a balanced on-court and off-court role, operating as the Pro Shop Manager and a Racquet Professional. The ideal candidate will have a desire to grow the club’s Pickleball programs, 10&U Junior program, Junior Team Tennis, in addition to leading our Pro Shop operations. Qualified candidates will have experience growing programs, delivering exceptional experiences and service on and off court, and managing/operating a successful pro shop operation. The position is a full-time, hourly position, with a weekly average of 35-40 hours per week, depending on season.

Anticipated breakdown of labor: 60% Administrative/Pro Shop 40% On-Court

Primary Responsibilities – Pro Shop Manager

• Member & Guest Service:
  • Provide exceptional, concierge-level service to members and guests.
  • Build lasting relationships with members to anticipate needs and preferences.
  • Maintain a polished, professional demeanor in all interactions.
• Retail Management:
  • Oversee all retail operations including merchandise selection, inventory control, ordering, and visual merchandising.
  • Curate a premium product mix tailored to the club's demographics and seasonal needs.
  • Manage POS system, sales tracking, and monthly reporting.
  • Conduct regular physical inventory and loss prevention practices.
• Team Supervision:
  • Recruit, train, and manage part-time pro shop associates.
  • Foster a member-focused, service-oriented team culture.
  • Create and maintain staff schedules to ensure appropriate coverage.
• Facility & Operational Oversight:
  • Manage racquet stringing, paddle repair, demo programs, and resale of used gear.
  • Maintain the cleanliness, organization, and presentation of the pro shop.
  • Coordinate with maintenance and housekeeping for facility needs.
• Program & Event Support:
  • Assist the Director of Racquet Sports and teaching professionals with tournaments, leagues, exhibitions, and social events.
  • Promote club programming through in-shop displays and member communications.
  • Facilitate member sign-ups for clinics, lessons, and court reservations.
• Administrative:
  • Prepare and monitor annual pro shop budget in collaboration with department head.
  • Maintain accurate records of sales, inventory, and payroll (if applicable).
  • Ensure compliance with club policies and procedures.

Primary Responsibilities – Racquet Professional (On-Court)

• Conduct individual and group tennis/pickleball lessons for players of all ages and skill levels, focusing on stroke development, technique, footwork, strategy, and match play.
• Direct and expand existing pickleball programming including lessons, clinics, open plays, leagues, and social events.
• Develop and implement comprehensive lesson plans and training programs tailored to the needs and goals of each student, utilizing a variety of teaching methods and drills.
• Provide feedback and guidance to students during lessons, emphasizing proper technique, sportsmanship, and fitness, and encouraging improvement and progression.
• Coordinate of Junior Racquet Camps, Junior Team Tennis under the direction of the Director of Racquets.
• Organize and lead tennis clinics, camps, and workshops for adults and juniors, covering various aspects of the game, including singles and doubles tactics, specialty shots, and mental skills.
• Assist with junior development programs, including organizing tournaments, leagues, and inter/intraclub matches, and mentoring junior players in their development.
• Coordinate and oversee events and socials, including round-robin tournaments, mixers, and themed tennis parties, to promote camaraderie and community engagement among club members.
• Assist with daily/weekly, monthly court maintenance and facility upkeep, including setting up and taking down nets, maintaining court surfaces, filling water coolers, disposing of trash and ensuring cleanliness and safety in the tennis facility.
• Promote participation and membership engagement through face-to-face conversations, and outreach efforts, such as social media posts, newsletters, and community events as needed.
• Collaborate with other professionals and team members to deliver a top-notch member experience on and off the courts.

Qualifications

• 2-3 years of retail management experience, ideally in a private club, resort, or specialty sports environment.
• Certified at RSPA, PTR, USTA, PPR Level 2 or above, with at least 1-3 years of experience as a racquet teaching professional.
• Strong playing ability and knowledge of fundamentals, techniques, and strategies in both tennis & pickleball.
• Excellent communication and interpersonal skills, with the ability to connect with students of all ages and backgrounds.
• Ability to organize and manage tennis programs and events, including scheduling, marketing, and administration.
• Enthusiasm for promoting tennis and pickleball and growing the sport within the club community.
• Flexibility to work evenings, weekends, and holidays as required by club events and Operations.
• Strong knowledge of tennis and pickleball equipment, rules, and industry trends.
• Excellent interpersonal, communication, and organizational skills.
• Proficiency with POS systems (e.g., Clubessential) and Microsoft Office Suite.
• Ability to multitask and adapt to a fast-paced, member-driven environment.
• Availability to work flexible hours including weekends, holidays, and special events as required.

Compensation

Anticipated annual compensation range of $65,000-$80,000+ Competitive hourly base rate plus 70-80% commission on private lessons & camps, commensurate with experience. Pro shop revenue bonus eligible after 6 months. Eligible to participate in benefits package including medical, dental, 401k, PTO and supplemental insurance.