Tennis Pro Shop Manager: Member Experience & Retail

Hollytree Country Club; Tyler (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Hollytree Country Club in Tyler, TX, is seeking a motivated Tennis Pro Shop Manager to oversee the daily operations of the Tennis Pro Shop, provide excellent member service, and manage retail inventory, pricing, and merchandising.

The ideal candidate is knowledgeable about tennis and racquet sports, enjoys working with members and guests, and can balance customer service, retail sales, and administrative duties in a fast-paced club environment.

Qualifications

• Experience in retail or hospitality preferred.
• Knowledge of tennis and racquet-sports equipment.
• Strong customer-service and communication skills.
• Organized and detail-oriented with multitasking ability.
• Proficient with computer and point-of-sale systems.
• Ability to work weekends, evenings, and events.

Responsibilities

• Manage the daily operations of the Tennis Pro Shop.
• Provide friendly, professional service to club members and guests.
• Assist members with tennis and racquet-sports equipment, apparel, footwear, accessories, and other merchandise.
• Maintain accurate inventory levels and assist with ordering, receiving, pricing, and merchandising products.
• Keep the Pro Shop clean, organized, and professionally merchandised.
• Operate the point-of-sale system and accurately process purchases, charges, and payments.
• Assist with member account charges, sales records, and daily shop reconciliation.
• Monitor retail sales and communicate inventory needs and sales trends to management.
• Assist with tennis tournaments, socials, clinics, camps, and other racquet-sports events.
• Help coordinate registration, merchandise, prizes, player gifts, and event supplies.
• Assist tennis professionals with day-to-day programming and member needs.
• Promote club tennis programs, events, merchandise, and special promotions.
• Maintain knowledge of current tennis equipment, apparel, footwear, and racquet-sports trends.
• Assist with racquet services, including restringing coordination and other equipment services as applicable.
• Maintain professional relationships with vendors and assist with product selection and purchasing.
• Help ensure the Pro Shop operates according to club policies and procedures.
• Maintain a professional appearance and positive attitude while representing Hollytree Country Club.
• Perform other duties as assigned by the Director of Racquet Sports or management.

Skills

Retail experience

Tennis knowledge

Customer service

POS systems

Organizational skills

Team player

Tools

Point-of-sale system

Job description

Hollytree Country Club in Tyler, TX, is seeking a motivated Tennis Pro Shop Manager to oversee the daily operations of the Tennis Pro Shop, provide excellent member service, and manage retail inventory, pricing, and merchandising.

The ideal candidate is knowledgeable about tennis and racquet sports, enjoys working with members and guests, and can balance customer service, retail sales, and administrative duties in a fast-paced club environment.